Graduate Student Success Coordinator

University of California; Town of Texas (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

The University of Texas Permian Basin's Department of Graduate Studies invites applications for the Graduate Student Success Coordinator role in Odessa, TX. This position provides outreach, onboarding, enrollment navigation, case management, and student-success programming to support graduate students, with emphasis on online and adult learners.

Responsibilities include building relationships with new and continuing students, coordinating orientation and workshops, guiding enrollment processes,

Qualifications

• Bachelor’s degree from an accredited college or university.
• Two years of professional experience in higher education, student services, advising, enrollment management, retention, case management, or a related field.
• Experience using a database, customer relationship management system, student information system, case-management system, or comparable technology to document interactions, referrals, interventions, outcomes, or student progress.
• Experience coordinating student outreach, onboarding, enrollment navigation, retention, case follow-up, student-success programming, or related services.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Responsibilities

• Build relationships with newly admitted and continuing graduate students to identify goals, challenges, and barriers affecting enrollment, engagement, persistence, and academic success.
• Plan and conduct proactive outreach campaigns that support onboarding, enrollment, registration, retention, and continued academic engagement.
• Coordinate graduate student orientation, onboarding activities, workshops, webinars, and educational programming related to student success, professional development, wellness, and University resources.
• Provide individualized support, connect students with appropriate University services, and follow up on referrals or unresolved barriers within established procedures.
• Assist applicants and newly admitted students with application-related questions and enrollment processes in collaboration with Enrollment Counselors and academic program staff.
• Guide students in using the Slate Application Portal, Slate Student Success Portal, Stellic, and other assigned University systems and student-success technologies.
• Coordinate appointment scheduling, referrals, and connections to University resources and campus partners.
• Support students through matriculation, registration, and enrollment by coordinating with Financial Aid, Student Accounts, the Registrar’s Office, academic advisors, academic programs, and other campus units.
• Monitor assigned student progress and engagement indicators and conduct timely outreach to encourage enrollment, registration, persistence, and completion of required actions.
• Document student interactions, referrals, interventions, follow-up actions, and outcomes accurately and promptly in the University’s CRM or other designated systems.

Skills

Relationship building

Communication

Organizational skills

Problem solving

Student-service

Education

Bachelor’s degree

Tools

CRM system

Database

Slate

Stellic

Job description

The University of Texas Permian Basin's Department of Graduate Studies welcomes applications for the position of Graduate Student Success Coordinator

Salary Range

Essential Functions

The Graduate Student Success Coordinator supports the Office of Graduate Studies by providing proactive outreach, onboarding, enrollment navigation, case management, student-success programming, and coordinated interventions for newly admitted and continuing graduate students. The position serves as a central point of contact that helps students resolve academic, financial, personal, and administrative barriers; documents referrals and outcomes; supports early-alert and retention initiatives; and coordinates orientation, workshops, webinars, and resource connections. Working with Enrollment Counselors, academic programs, Financial Aid, Student Accounts, the Registrar’s Office, academic advisors, and other campus partners, the position strengthens graduate student engagement, persistence, and progress toward degree completion, with particular attention to online and adult learners.

Graduate Student Engagement, Outreach, and Onboarding

• 1. Build and maintain relationships with newly admitted and continuing graduate students to identify goals, challenges, and barriers affecting enrollment, engagement, persistence, and academic success.
• 2. Plan and conduct proactive outreach campaigns that support onboarding, enrollment, registration, retention, and continued academic engagement.
• 3. Coordinate graduate student orientation, onboarding activities, workshops, webinars, and educational programming related to student success, professional development, wellness, and University resources.
• 4. Provide individualized support, connect students with appropriate University services, and follow up on referrals or unresolved barriers within established procedures.

Enrollment Navigation and Cross-Office Coordination

• 5. Assist applicants and newly admitted students with application-related questions and enrollment processes in collaboration with Enrollment Counselors and academic program staff.
• 6. Guide students in using the Slate Application Portal, Slate Student Success Portal, Stellic, and other assigned University systems and student-success technologies.
• 7. Coordinate appointment scheduling, referrals, and connections to University resources and campus partners.
• 8. Support students through matriculation, registration, and enrollment by coordinating with Financial Aid, Student Accounts, the Registrar’s Office, academic advisors, academic programs, and other campus units.
• 9. Monitor assigned student progress and engagement indicators and conduct timely outreach to encourage enrollment, registration, persistence, and completion of required actions.

Case Management, Student Success, and Retention

• 10. Support implementation of graduate student-success initiatives designed to improve retention, persistence, and degree completion.
• 11. Document student interactions, referrals, interventions, follow-up actions, and outcomes accurately and promptly in the University’s CRM or other designated systems.
• 12. Identify recurring trends, barriers, and service gaps affecting graduate student success and communicate findings and improvement opportunities to Graduate Studies leadership.
• 13. Support early-alert and intervention processes for students experiencing academic or administrative challenges, coordinate follow-up, and eliminate matters outside assigned authority.

Operations and Continuous Improvement

• 14. Maintain accurate, timely, and confidential records of student communications, services, referrals, and support activities.
• 15. Maintain working knowledge of applicable University policies, procedures, systems, student-success technologies, and referral resources.
• 16. Evaluate assigned workflows, identify recurring process issues, and recommend operational improvements that enhance the graduate student experience.
• 17. Support special projects and strategic initiatives related to graduate enrollment, retention, student engagement, and student success.
• 18. Prepare recurring activity, outreach, case-management, and student-support reports as assigned to monitor service delivery, follow-up, and outcomes.
• 19. The job description is not a complete list of all responsibilities and duties performed by employees. Employees may perform other related duties as assigned by their immediate supervisor.

Required Qualifications

• 1. Bachelor’s degree from an accredited college or university.
• 2. Two (2) years of professional experience in higher education, student services, advising, enrollment management, retention, case management, or a related field.
• 3. Experience using a database, customer relationship management system, student information system, case-management system, or comparable technology to document interactions, referrals, interventions, outcomes, or student progress.
• 4. Experience coordinating student outreach, onboarding, enrollment navigation, retention, case follow-up, student-success programming, or related services.
• 5. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Preferred Qualifications

• 1. Master’s degree from an accredited college or university.
• 2. Experience supporting graduate students, online learners, adult learners, or other student populations requiring proactive and individualized support.
• 3. Experience in student success, retention, advising, case management, enrollment management, early-alert intervention, or student support services.
• 4. Experience using Slate, Stellic, a student-success platform, CRM, early-alert system, or comparable technology.
• 5. Experience coordinating orientation, workshops, webinars, professional-development programming, wellness programming, or student-resource education.
• 6. Experience preparing student-support, outreach, case-management, engagement, or retention reports and identifying trends or service barriers.
• 7. Experience collaborating across academic programs and central student-service offices to coordinate referrals, resolve barriers, or improve student-facing processes.
• 8. Strong communication, organization, problem-solving, relationship-building, and student-service skills.

Additional Information

Required Application Materials

• 1. Cover Letter
• 2. Résumé
• 3. List of References
• 4. Transcripts (Preferred)
• 5. Letters of Recommendation (Preferred)

Conditions of Employment

• 1. The job description is not a complete list of all responsibilities and duties performed by employees. Employees may perform other related duties as assigned by their immediate supervisor.
• 2. Employment is subject to an introductory period to monitor employee performance.
• 3. Once hired, the prospective employee must present documentation within three (3) days of the hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Applicants must be able to show proof of eligibility to work in the United States by time of hire. UTPB participates in e-Verify.
• 4. Employees must be able and willing to travel and perform duties away from campus as necessary and must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver’s license. Must have and maintain a satisfactory driver’s record.
• 5. Employment is contingent upon a successful background check.
• 6. UT Permian Basin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Schedule

Generally, the normal work hours for the university are Monday through Thursday, 7:30 – 5:30 pm; Friday, 8:00 am – 12:00 pm with a one-hour lunch. The individual holding this position may need to be available early morning, evening, and on weekends to meet the needs of the department. Hours worked may differ with some departments.

Standard Working Conditions

• 1. Able to lift various materials up to 25 pounds on an occasional basis.
• 2. Able to bend, crouch, and reach continuously.
• 3. Physically able remain seated, frequently to continuously.
• 4. Able to remain standing up to 15% of the time.
• 5. Possesses dexterity abilities required to perform job duties including extensive keyboard work, operating office equipment, performing filing, and other job-related responsibilities that include extensive wrist and hand movement.
• 6. Standard working conditions may differ depending on department and occupation

University Benefits

• 1. UT Permian Basin offers an excellent compensation package including heath, retirement, & fringe benefits for eligible employees.
• 2. Coverage includes medical, prescriptions, life insurance, AD&D, and matching retirement provided by UTPB.
• 3. You may also be eligible to add dental, vision, family coverage, & flex-spending accounts, additional retirement, and a few other coverages as options too.
• 4. Fringe benefits include tuition reimbursement (after one year of service), wellness breaks, employee assistant program (EAP), and meal deals, among other perks and discounts!
• 5. Our benefits package, along with an ample leave policy, make for a great total compensation package.

About the University

The University of Texas Permian Basin is located in Odessa, Texas. It was authorized by the Texas Legislature in 1969 and founded in 1973. The Permian Basin is one of the fastest-growing, culturally vibrant, economically invigorated regions of the country – full of industry, culture, and wide-open spaces. At the academic heart of this area sits The University of Texas Permian Basin – which every year, delivers smart, savvy leaders across the U.S.

As a regional, comprehensive institution, The University of Texas Permian Basin serves a diverse community of students from the region, the state, and beyond. Through excellence in student-centered teaching, learning, research, and public service, the University cultivates engaged citizens and impacts lives while advancing the technology and public interests of West Texas.

Our vision is that the University of Texas Permian Basin will be an innovative, responsive university that thinks large and lives local. We will lead in advancing education, research, economic competitiveness, and cultural enrichment. Visit our social media sites below for more information.

LinkedIn Facebook Instagram Twitter YouTube

Thank you for your consideration in today’s job market. We look forward to connecting with you more in the future.