Graduate Admissions Evaluator I - Enrollment Ops

The University of Texas at Austin; Austin (TX); On-site; USD 48,000 - 54,000; Full time

Job summary

The University of Texas at Austin invites applications for Graduate Evaluator I - Enrollment Operations on the UT Main Campus. This full-time position supports the Enrollment Operations unit by evaluating graduate admission applications and processing credentials.

Responsibilities include verifying documents, coordinating with graduate programs, and delivering customer service to applicants via email, phone, and appointments.

Qualifications

• Bachelor's degree and relevant experience in admissions, enrollment management, or a related field.
• Experience supporting technology projects, business processes, or CRM systems.
• Experience coordinating projects, requirements, testing, or operational initiatives.
• Experience working with multiple stakeholders and cross-functional teams.
• Demonstrated analytical, organizational, and problem-solving skills.
• Demonstrated ability to communicate effectively with technical and non-technical audiences.
• Demonstrated ability to manage multiple projects and competing priorities.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Evaluate applications and credentials for admission presented by graduate applicants. Perform evaluation of educational credentials and refer files to graduate programs for a decision.
• Process incomplete application materials, transcripts, test scores, etc. for graduate applicants and as needed, undergraduate applicants.
• Provide customer service for graduate applicants including email, phone and appointment service. Correspond with graduate programs to process special requests.
• Verify incoming documents for authenticity and process hold removals in Mainframe for graduate and as needed, undergraduate applicants.
• Maintain correct application and student data between Mainframe and Slate CRM system.
• Participate in cross-training activities across all Enrollment Operations to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication

Project coordination

Stakeholder management

Multitasking

CRM experience

Education

Bachelor's degree or equivalent

Tools

Slate CRM

Job description

The University of Texas at Austin invites applications for Graduate Evaluator I - Enrollment Operations on the UT Main Campus. This full-time position supports the Enrollment Operations unit by evaluating graduate admission applications and processing credentials.

Responsibilities include verifying documents, coordinating with graduate programs, and delivering customer service to applicants via email, phone, and appointments.