Graduate Evaluator I - Enrollment Operations

University of Texas; Utah; On-site; USD 41,000 - 55,000; Full time

Job summary

University of Texas at Austin is seeking a Graduate Evaluator I in Enrollment Operations to perform administrative support and evaluate graduate admission applications. You will process credentials, interact with graduate programs, and assist during peak times with undergraduate applications when needed.

Ideal candidates have strong analytical and organizational skills, experience with CRM systems, and the ability to communicate with technical and non-technical audiences while managing multiple

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Demonstrated analytical and problem-solving abilities required.

Responsibilities

• Evaluate graduate and undergraduate admission applications and credentials.
• Process documents, transcripts, and test scores for admissions decisions.
• Coordinate communications with graduate programs and applicants.
• Provide responsive customer service via email, phone, and appointments.

Skills

Analytical skills

Organizational skills

Problem-solving

Effective communication

Multi-project management

Education

Bachelor's degree

Tools

Slate CRM

Mainframe

CRM systems

Job description

Job Posting Title: Graduate Evaluator I - Enrollment Operations

Hiring Department: Texas Student Experience

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Job Details

General Notes Must be eligible to work in the US on a full-time basis for any employer without sponsorship. Position Purpose To perform administrative support for the Enrollment Operations unit and to evaluate and process graduate admission applications. This position may also include assisting undergraduate admission applications during peak times.

Responsibilities

• Evaluate applications and credentials for admission presented by graduate applicants.
• Perform evaluation of educational credentials and refer files to graduate programs for a decision.
• Process incomplete application materials, transcripts, test scores, etc. for graduate applicants and as needed, undergraduate applicants.
• Provide customer service for graduate applicants including email, phone and appointment service.
• Correspond with graduate programs to process special requests.
• Verify incoming documents for authenticity and process hold removals in Mainframe for graduate and as needed, undergraduate applicants.
• Maintain correct application and student data between Mainframe and Slate CRM system.
• Participate in cross-training activities across all Enrollment Operations to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures.

Required Qualifications

• Bachelor's degree and relevant experience in business analysis, project management, information systems, admissions, enrollment management, higher education administration, or a related field; or equivalent combination of education and experience.
• Experience supporting technology projects, business processes, or CRM systems.
• Experience coordinating projects, requirements, testing, or operational initiatives.
• Experience working with multiple stakeholders and cross-functional teams.
• Demonstrated analytical, organizational, and problem-solving skills.
• Demonstrated ability to communicate effectively with technical and non-technical audiences.
• Demonstrated ability to manage multiple projects and competing priorities.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience with Slate CRM in a higher education admissions environment.
• Experience supporting undergraduate, internal transfer, or graduate admissions.
• Experience supervising, leading, or providing functional direction to staff.
• Experience with Slate queries, reports, workflows, applications, communications, datasets, and integrations.
• Experience working with technology teams.
• Experience developing testing procedures, training materials, and process documentation.

Salary

Range $48,000

Working Conditions

• May work in extreme temperatures
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the .

If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Comments and Inquiries: Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll‑free at [phone]. UT Austin is a Tobacco‑free Campus