Graduate Evaluator I - Enrollment Operations

The University of Texas at Austin; Austin (TX); On-site; USD 48,000 - 54,000; Full time

Job summary

The University of Texas at Austin invites applications for Graduate Evaluator I - Enrollment Operations on the UT Main Campus. This full-time position supports the Enrollment Operations unit by evaluating graduate admission applications and processing credentials.

Responsibilities include verifying documents, coordinating with graduate programs, and delivering customer service to applicants via email, phone, and appointments.

Qualifications

• Bachelor's degree and relevant experience in admissions, enrollment management, or a related field.
• Experience supporting technology projects, business processes, or CRM systems.
• Experience coordinating projects, requirements, testing, or operational initiatives.
• Experience working with multiple stakeholders and cross-functional teams.
• Demonstrated analytical, organizational, and problem-solving skills.
• Demonstrated ability to communicate effectively with technical and non-technical audiences.
• Demonstrated ability to manage multiple projects and competing priorities.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Evaluate applications and credentials for admission presented by graduate applicants. Perform evaluation of educational credentials and refer files to graduate programs for a decision.
• Process incomplete application materials, transcripts, test scores, etc. for graduate applicants and as needed, undergraduate applicants.
• Provide customer service for graduate applicants including email, phone and appointment service. Correspond with graduate programs to process special requests.
• Verify incoming documents for authenticity and process hold removals in Mainframe for graduate and as needed, undergraduate applicants.
• Maintain correct application and student data between Mainframe and Slate CRM system.
• Participate in cross-training activities across all Enrollment Operations to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication

Project coordination

Stakeholder management

Multitasking

CRM experience

Education

Bachelor's degree or equivalent

Tools

Slate CRM

Job description

Job Posting Title:

Graduate Evaluator I - Enrollment Operations

Hiring Department:

Texas Student Experience

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Non-Exempt from FLSA

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:

General Notes

Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Position Purpose

To perform administrative support for the Enrollment Operations unit and to evaluate and process graduate admission applications. This position may also include assisting undergraduate admission applications during peak times.

Responsibilities

• Evaluate applications and credentials for admission presented by graduate applicants. Perform evaluation of educational credentials and refer files to graduate programs for a decision.
• Process incomplete application materials, transcripts, test scores, etc. for graduate applicants and as needed, undergraduate applicants.
• Provide customer service for graduate applicants including email, phone and appointment service. Correspond with graduate programs to process special requests.
• Verify incoming documents for authenticity and process hold removals in Mainframe for graduate and as needed, undergraduate applicants.
• Maintain correct application and student data between Mainframe and Slate CRM system.
• Participate in cross-training activities across all Enrollment Operations to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures.

Required Qualifications

• Bachelor's degree and relevant experience in business analysis, project management, information systems, admissions, enrollment management, higher education administration, or a related field; or equivalent combination of education and experience.
• Experience supporting technology projects, business processes, or CRM systems.
• Experience coordinating projects, requirements, testing, or operational initiatives.
• Experience working with multiple stakeholders and cross-functional teams.
• Demonstrated analytical, organizational, and problem-solving skills.
• Demonstrated ability to communicate effectively with technical and non-technical audiences.
• Demonstrated ability to manage multiple projects and competing priorities.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience with Slate CRM in a higher education admissions environment.
• Experience supporting undergraduate, internal transfer, or graduate admissions.
• Experience supervising, leading, or providing functional direction to staff.
• Experience with Slate queries, reports, workflows, applications, communications, datasets, and integrations.
• Experience working with technology teams.
• Experience developing testing procedures, training materials, and process documentation.

Salary Range

$48,000

Working Conditions

• May work in extreme temperatures
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.