Graduate Admissions Advisor

Post University; Waterbury (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Post University is seeking a Graduate Admissions Advisor for its Accelerated Degree Program in Waterbury, CT. The role focuses on responding to inquiries about online and evening/weekend graduate programs with a strong emphasis on customer-focused service and sales skills.

The ideal candidate will have a Bachelor’s degree (Master’s preferred), experience in higher education admissions, and excellent communication, listening, and relationship-building abilities.

Qualifications

• Bachelor’s degree required; Master’s Degree preferred or in progress.
• Experience in higher-education admissions and/or recruiting with a consultative sales approach is desired.
• Prior sales, call center, customer service, and/or marketing experience is a plus.
• Superior relationship building, teamwork, and communication skills, including an excellent phone presence.
• Excellent organizational and interpersonal skills.
• Proficiency in PC and database software, and Microsoft Office.
• Ability to multi-task in a team-oriented, dynamic environment.

Responsibilities

• Promptly respond to student inquiries regarding Post University and program offerings.
• Conduct mostly telephone and occasional in-person interviews to help prospective students choose online degree programs.
• Record enrollment results in the database to ensure excellent service throughout enrollment.
• Coordinate with Financial Aid and other departments to assist students with financing and advising needs.
• Participate in student registrations and activities to promote retention and success.
• Meet or exceed enrollment goals and participate in weekly team meetings.

Skills

Communication skills

Sales experience

Customer service

Phone presence

Microsoft Office

Organization

Teamwork

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Database software

Internet applications

Job description

Job Summary

A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high-volume, customer-driven position.

Job Summary

A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high-volume, customer-driven position.

Essential Functions

• Foster the Post culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students.
• Promptly respond to student inquiries regarding Post University and our program offerings.
• Conduct mostly telephone and occasional personal interviews to help prospective students identify their interests and choose an online degree program that fits their personal and career goals.
• Follow up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process.
• Work closely with the Financial Aid, Office of Student Information, and other supporting departments to assist students with their financing and advising needs.
• Participate in student registration and development activities designed to promote student awareness, retention, and success.
• Meet & ideally exceed established team and individual enrollment goals.
• Participate in weekly team meetings to address best practices and strategies.
• Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment.
• Data entry of student enrollment information to ensure full and proper documentation.
• Perform other related duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, And Abilities

• Bachelor’s degree; Master’s Degree is preferred or in the process of completion.
• Experience in higher-education admissions and/or recruiting positions with a consultative sales approach to successfully promote our program is desired.
• Prior sales, call center, customer service, and/or marketing experience a plus.
• Superior relationship building, teamwork, and communication skills, including an excellent phone presence and personality.
• Excellent organizational and interpersonal skills.
• Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are a must.
• Must be a highly motivated self-starter with the ability to multi-task.
• Must be able to work in a team-oriented, objective-focused environment
• Flexibility to adapt to a changing and dynamic environment.