Graduate Admissions Advisor

Post-University; Waterbury (CT); On-site; USD 45,000 - 47,000; Full time

Job summary

Post University is seeking a Graduate Admissions Advisor in Waterbury, CT. This non-exempt, full-time role focuses on responding to prospective students and guiding them through graduate admission for online and evening/weekend programs.

The ideal candidate will have strong communication, sales, and customer service skills, experience in higher education, and the ability to work in a high-volume enrollment environment while meeting enrollment targets.

Qualifications

• Bachelor’s degree; Master’s Degree is preferred or in progress.
• Experience in higher-education admissions or recruiting with a consultative sales approach.
• Strong relationship-building and excellent phone presence.

Responsibilities

• Respond promptly to student inquiries regarding Post University programs.
• Conduct interviews by phone and occasionally in person to guide enrollment decisions.
• Record results in the database and ensure full documentation.
• Collaborate with Financial Aid and Student Information to assist with financing and advising.
• Help promote student awareness, retention, and success through registration activities.
• Meet or exceed enrollment goals and participate in weekly team meetings.

Skills

Sales experience

Customer service

Phone presence

Communication skills

Multitasking

Education

Bachelor's degree

Master’s degree (preferred)

Tools

Microsoft Office

Database software

Internet applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Graduate Admissions Advisor

Non-Exempt Full-Time 21-1012 Waterbury, CT, US

4 days ago Requisition ID: 3350

Salary Range: $45,000.00 To $47,000.00 Annually

JOB SUMMARY:

A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high-volume, customer-driven position.

ESSENTIAL FUNCTIONS:

• Foster the Post culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students.
• Promptly respond to student inquiries regarding Post University and our program offerings.
• Conduct mostly telephone and occasional personal interviews to help prospective students identify their interests and choose an online degree program that fits their personal and career goals.
• Follow up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process.
• Work closely with the Financial Aid, Office of Student Information, and other supporting departments to assist students with their financing and advising needs.
• Participate in student registration and development activities designed to promote student awareness, retention, and success.
• Meet & ideally exceed established team and individual enrollment goals.
• Participate in weekly team meetings to address best practices and strategies.
• Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment.
• Data entry of student enrollment information to ensure full and proper documentation.
• Perform other related duties as assigned.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree; Master’s Degree is preferred or in the process of completion.
• Experience in higher-education admissions and/or recruiting positions with a consultative sales approach to successfully promote our program is desired.
• Prior sales, call center, customer service, and/or marketing experience a plus.
• Superior relationship building, teamwork, and communication skills, including an excellent phone presence and personality.
• Excellent organizational and interpersonal skills.
• Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are a must.
• Must be a highly motivated self-starter with the ability to multi-task.
• Must be able to work in a team-oriented, objective-focused environment
• Flexibility to adapt to a changing and dynamic environment.