Enrollment Advisor

Colorado In Motion; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

An educational organization is seeking an Enrollment Advisor to actively recruit and support students through their healthcare program applications. Your responsibilities include guiding prospective students from inquiry to matriculation, utilizing CRM systems, and resolving application barriers. The ideal candidate will possess exceptional communication skills and a Bachelor's degree or relevant experience. This role requires a proactive approach and flexibility for travel and evening work.

Qualifications

• Exceptional communication, customer-service, interpersonal, and relationship-building skills.
• Strong organizational and time-management abilities with attention to detail.
• Self-motivated and accountable for achieving program goals.
• Demonstrated ability to work effectively with diverse populations.
• Proven problem-solving and critical-thinking skills.

Responsibilities

• Serve as primary point of contact for prospective students.
• Engage with a high volume of prospective students across various channels.
• Advise prospective students by evaluating transcripts and verifying eligibility.
• Identify and resolve barriers throughout the application process.
• Utilize CRM systems to manage leads and track student progress.

Skills

Exceptional communication skills

Customer-service skills

Strong organizational abilities

Problem-solving skills

Interpersonal skills

Goal-oriented mindset

Education

Bachelor’s Degree or 2-4 years of relevant experience

Tools

Microsoft Office Suite

CRM Salesforce

Job description

Overview

Enrollment Advisor (Advisor) plays a key role in recruiting, advising and enrolling students into our healthcare programs with University Partners (UPs). Responsibilities include maintaining high-volume, and quality candidate engagement, driving conversion throughout the prospective student funnel, and ensuring prospective students receive accurate information and support throughout the admissions journey. The ideal candidate is proactive, student-centered and thrives in a fast-paced environment.

Responsibilities

• Serve as primary point of contact for prospective students, guiding them from inquiry through application, acceptance, and matriculation.
• Engage with a high-volume of prospective students through multiple channels, including phone, email, text, and video, to develop relationships and qualify eligible candidates.
• Advise prospective students by evaluating transcripts, verifying eligibility, and ensuring all admissions requirements are met throughout the application process.
• Identify and resolve barriers to guide prospective students through the application process (financial, academic, or logistical objections) in collaboration with internal and external teams (Student Services, Financial Aid, University Partners) to support student success.
• Utilize CRM systems to manage leads, track student progress, maintain accurate records and ensure timely follow-ups.
• Maintain adherence to relevant regulatory, accreditation, and university partner policies and procedures.
• Compile and reconcile accounts for provisionally accepted students and support the close-of-cycle audit process.
• Facilitate webinar events, including pre- and post-event communications, presenting or hosting as needed.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• Exceptional communication, customer-service, interpersonal, and relationship-building skills.
• Strong organizational and time-management abilities with attention to detail.
• Self-motivated and accountable for achieving program goals.
• Demonstrated ability to work effectively with diverse populations.
• Proven problem-solving and critical-thinking skills.
• Highly driven and goal-oriented with a commitment to continuous improvement.
• Proficient in Microsoft Office Suite and adept at learning new systems quickly.
• Experience with CRM Salesforce, preferred.
• Experience in admissions, enrollment, or inside/outside sales, preferred.
• Bachelor’s Degree or 2-4 years of relevant experience.
• Flexibility to work evenings and weekends, as needed.
• Ability to travel, on average 2-3 times per year, for recruitment events or partner meetings.