GovTech SaaS Consultant: System Admin & Enhancements

Accela, Inc.; Northern (KY); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Accela, Inc. is seeking a Consultant to join our Managed Services team to partner with large government entities for Accela System Administration and System Enhancements on SaaS clients.

You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and troubleshooting in enterprise SaaS environments.

Qualifications

• Strong communication and ability to present technical concepts clearly.
• Experience implementing and supporting the Accela Civic Platform.
• Background in IT business analysis, design, development, testing, documentation, and system administration.
• Experience supporting highly technical and complex enterprise information systems.

Responsibilities

• System Administration Activities: Manage ticket intake and triage from customer contacts.
• System Administration Activities: Monitor and oversee MAS support tickets, including routing and escalation.
• System Administration Activities: Create, disable, or modify Accela platform user accounts and permissions.
• System Administration Activities: Support service pack and release testing.
• System Administration Activities: Provide proactive guidance on client-led testing for major releases.
• System Administration Activities: Escalate advanced troubleshooting items when needed.
• System Enhancement Development Activities: Build and modify workflows, business rules, and automations.
• System Enhancement Development Activities: Develop and adjust fee calculations.
• System Enhancement Development Activities: Configure and resolve urgent system issues.
• System Enhancement Development Activities: Create and update reports (SSRS, Crystal Reports).
• System Enhancement Development Activities: Implement advanced scripting and automation for existing configurations.

Skills

Communication

Problem solving

Organization & time management

Detail oriented

Self-driven

Customer success mindset

Tools

Accela Civic Platform

Job description

Accela, Inc. is seeking a Consultant to join our Managed Services team to partner with large government entities for Accela System Administration and System Enhancements on SaaS clients.

You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and troubleshooting in enterprise SaaS environments.