Remote Senior Consultant – GovTech & Process Optimizer

Accela, Inc.; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Annual bonus target

Comprehensive benefits

Job summary

Accela is seeking a Senior Consultant to join our Professional Services team. The Senior Consultant collaborates with customer stakeholders to understand business objectives and translates those needs into requirements, configuration decisions, and implementation artifacts to guide successful delivery.

The role leads workshops, documents requirements, and coordinates with technical, data, and integration teams to ensure alignment and timely delivery of solutions.

Qualifications

• 3-5 years’ experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.

Responsibilities

• Lead structured requirements for elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
• Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories.
• Develop current state and future state business process flows to identify inefficiencies, gaps, and improvement opportunities.
• Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation.
• Perform system configuration aligned to approved requirements and Accela best practices.
• Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
• Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
• Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

Skills

Business analysis

Requirements elicitation

Stakeholder facilitation

Documentation

Cross-functional coordination

Job description

Accela is seeking a Senior Consultant to join our Professional Services team. The Senior Consultant collaborates with customer stakeholders to understand business objectives and translates those needs into requirements, configuration decisions, and implementation artifacts to guide successful delivery.

The role leads workshops, documents requirements, and coordinates with technical, data, and integration teams to ensure alignment and timely delivery of solutions.