Consultant New Remote Based - US

Accela, Inc.; Northern (KY); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Accela, Inc. is seeking a Consultant to join our Managed Services team to partner with large government entities for Accela System Administration and System Enhancements on SaaS clients.

You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and troubleshooting in enterprise SaaS environments.

Qualifications

• Strong communication and ability to present technical concepts clearly.
• Experience implementing and supporting the Accela Civic Platform.
• Background in IT business analysis, design, development, testing, documentation, and system administration.
• Experience supporting highly technical and complex enterprise information systems.

Responsibilities

• System Administration Activities: Manage ticket intake and triage from customer contacts.
• System Administration Activities: Monitor and oversee MAS support tickets, including routing and escalation.
• System Administration Activities: Create, disable, or modify Accela platform user accounts and permissions.
• System Administration Activities: Support service pack and release testing.
• System Administration Activities: Provide proactive guidance on client-led testing for major releases.
• System Administration Activities: Escalate advanced troubleshooting items when needed.
• System Enhancement Development Activities: Build and modify workflows, business rules, and automations.
• System Enhancement Development Activities: Develop and adjust fee calculations.
• System Enhancement Development Activities: Configure and resolve urgent system issues.
• System Enhancement Development Activities: Create and update reports (SSRS, Crystal Reports).
• System Enhancement Development Activities: Implement advanced scripting and automation for existing configurations.

Skills

Communication

Problem solving

Organization & time management

Detail oriented

Self-driven

Customer success mindset

Tools

Accela Civic Platform

Job description

Accela is seeking a Consultant to join our Managed Services team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and technical troubleshooting.

This role is ideal for someone with a strong IT and business systems background who thrives on problem-solving, customer success, and continuous learning within enterprise SaaS environments.

SPECIFIC RESPONSIBILITIES

• System Administration Activities
  • Manage ticket intake and triage from customer contacts
  • Monitor and oversee MAS support tickets, including routing and escalation
  • Create, disable, or modify Accela platform user accounts and permissions
  • Support service pack and release testing
  • Provide proactive guidance on client-led testing for major releases
  • Escalate advanced troubleshooting items when needed
• System Enhancement Development Activities
  • Build and modify workflows, business rules, and automations
  • Develop and adjust fee calculations
  • Configure and resolve urgent system issues
  • Create and update reports (SSRS, Crystal Reports)
  • Implement advanced scripting and automation for existing configurations

REQUIRED QUALIFICATIONS

• Strong communication skills with the ability to present technical concepts clearly
• High aptitude for complex problem analysis and resolution
• Strong organizational and time management skills; detail-oriented and self-driven
• Experience implementing and supporting the Accela Civic Platform
• Background in IT business analysis, design, development, testing, documentation, and system administration
• Experience supporting highly technical and complex enterprise information systems

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $95,000 - $110,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Accela’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.