GovTech Customer Success Manager - Defense & DIB (Hybrid)

Exiger; McLean (VA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Discretionary Time Off

Health benefits

Flexible hybrid work

16 weeks parental leave

Wellness stipends

Education reimbursement

Job summary

Exiger is seeking a Customer Success Manager focusing on Government and Defense Industrial Base accounts. You will manage executive relationships, drive adoption, renewal, and expansion while coordinating with Product, Delivery, and Analytics teams to ensure risk-optimized outcomes for public sector and DIB customers.

Ideal candidates bring experience with U.S. defense contractors or federal programs, strong communication skills, and a track record in fast-paced SaaS environments.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles.
• Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology environments.
• Strong communication and relationship management skills.

Responsibilities

• Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
• Serve as a primary point of contact for customer questions, requests, and follow-up actions
• Build trusted working relationships with customer stakeholders and users
• Ensure customers are successfully adopting and utilizing Exiger's platform
• Support onboarding and implementation activities in partnership with Delivery and Product teams
• Conduct customer check-ins, training sessions, and platform walkthroughs
• Help customers understand key workflows, features, and best practices
• Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities
• Track customer health, renewal timelines, and engagement activities across accounts
• Proactively identify and elevate risks to customer satisfaction or retention
• Support renewal and expansion conversations with Sales and leadership
• Maintain accurate customer records, notes, and activity tracking in CRM
• Partner with Product, Support, Delivery, Analytics to resolve issues
• Coordinate internal follow-up on requests and actions
• Share customer feedback to improve experience
• Execute against CS processes, playbooks, and engagement standards
• Support reporting and account reviews with accurate data
• Contribute to improving repeatable engagement and onboarding practices

Skills

Customer Success

Account Management

Consulting

SaaS

GovTech

cybersecurity

risk

communication

relationship management

cross-functional

Education

Bachelor's degree

Tools

CRM systems

Job description

Exiger is seeking a Customer Success Manager focusing on Government and Defense Industrial Base accounts. You will manage executive relationships, drive adoption, renewal, and expansion while coordinating with Product, Delivery, and Analytics teams to ensure risk-optimized outcomes for public sector and DIB customers.

Ideal candidates bring experience with U.S. defense contractors or federal programs, strong communication skills, and a track record in fast-paced SaaS environments.