Customer Success Manager — Defense Industrial Base

Exiger; McLean (VA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Discretionary Time Off

Health benefits

Flexible hybrid work

16 weeks parental leave

Wellness stipends

Education reimbursement

Job summary

Exiger is seeking a Customer Success Manager focusing on Government and Defense Industrial Base accounts. You will manage executive relationships, drive adoption, renewal, and expansion while coordinating with Product, Delivery, and Analytics teams to ensure risk-optimized outcomes for public sector and DIB customers.

Ideal candidates bring experience with U.S. defense contractors or federal programs, strong communication skills, and a track record in fast-paced SaaS environments.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles.
• Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology environments.
• Strong communication and relationship management skills.

Responsibilities

• Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
• Serve as a primary point of contact for customer questions, requests, and follow-up actions
• Build trusted working relationships with customer stakeholders and users
• Ensure customers are successfully adopting and utilizing Exiger's platform
• Support onboarding and implementation activities in partnership with Delivery and Product teams
• Conduct customer check-ins, training sessions, and platform walkthroughs
• Help customers understand key workflows, features, and best practices
• Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities
• Track customer health, renewal timelines, and engagement activities across accounts
• Proactively identify and elevate risks to customer satisfaction or retention
• Support renewal and expansion conversations with Sales and leadership
• Maintain accurate customer records, notes, and activity tracking in CRM
• Partner with Product, Support, Delivery, Analytics to resolve issues
• Coordinate internal follow-up on requests and actions
• Share customer feedback to improve experience
• Execute against CS processes, playbooks, and engagement standards
• Support reporting and account reviews with accurate data
• Contribute to improving repeatable engagement and onboarding practices

Skills

Customer Success

Account Management

Consulting

SaaS

GovTech

cybersecurity

risk

communication

relationship management

cross-functional

Education

Bachelor's degree

Tools

CRM systems

Job description

Who We Are:

Exiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP authorized and a 2x Leader in Gartner Magic Quadrant for Supplier Risk Management.

Customer Success Manager - Government

We are hiring multiple Customer Success Managers supporting Public Sector customers including but not limited to Defense Industrial Base or Department of War.

Location: McLean, VA

Work Environment: Hybrid

Role Summary

Exiger is a global leader in supply chain and third-party risk management technology and services. We empower organizations to make informed decisions by leveraging AI-driven risk intelligence, data analytics, and deep domain expertise. Exiger supports government agencies, defense contractors, and Fortune 500 organizations in identifying and mitigating risk across complex supply chains and ecosystems.

Exiger partners with government agencies and Defense Industrial Base (DIB) organizations operating in complex environments where supply chain visibility, compliance, and risk management are critical. As our government business continues to grow, we are expanding our Customer Success team to support a growing portfolio of DIB customers.

We are seeking a Customer Success Manager- Government (Defense Industrial Base) to lead strategic customer engagement within the DIB. This role is responsible for driving customer adoption, retention, expansion, and operational success. Reporting to the Director of DIB Government Customer Success, this role is ideal for an early-to-mid career Customer Success professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving execution.

The ideal candidate brings strong experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives, combined with a proven ability to manage executive relationships, lead cross-functional initiatives, and deliver measurable customer outcomes in a SaaS or technology-enabled environment.

What You'll Do

Customer Relationship Management

• Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
• Serve as a primary point of contact for customer questions, requests, and follow-up actions
• Build trusted working relationships with customer stakeholders and users
• Ensure customers are successfully adopting and utilizingExiger'splatform

Onboarding & Adoption

• Support customer onboarding and implementation activities in partnership with Delivery and Product teams
• Conduct customer check-ins, training sessions, and platform walkthroughs
• Help customers understand key workflows, features, and best practices
• Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities

Strategic Growth & Expansion

• Track customer health, renewal timelines, and engagement activities across assigned accounts
• Proactively identify and elevate risks to customer satisfaction or retention
• Support renewal and expansion conversations alongside Sales and leadership teams
• Maintain accurate customer records, notes, and activity tracking within CRM systems

Cross-Functional Collaboration

• Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues
• Help coordinate internal follow-up on customer requests and action items
• Share customer feedback and recurring themes to help improve the customer experience

Operational Support

• Execute against Customer Success processes, playbooks, and engagement standards
• Support reporting and account reviews with accurate customer data and updates
• Contribute to improving repeatable customer engagement and onboarding practices

What You Need

Required:

• 3-5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
• Experience working in SaaS,GovTech, cybersecurity, compliance, risk, or related technology environments
• Strong communicationand relationship management skills
• Highly organized with the ability to manage multiple customers and priorities simultaneously
• Comfortable working cross-functionally in a fast-moving environment
• Ability to learn technical concepts and communicate them clearly to customers

Preferred:

• Experience supporting government, Defense Industrial Base, or Aerospace & Defense customers
• Familiarity with SaaS platforms, onboarding, or customer lifecycle management
• Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
• Bachelor's degree required

Why Exiger

Exiger is transforming how governments and Defense Industrial Base organizations identify and manage supply chain and software risk. In this role, you will:

• Work directly with mission-driven government and DIB customers
• Gain experience in a rapidly growing GovTechand risk management environment
• Develop foundational Customer Success skills within a high-growth SaaS company
• Be part of a collaborative team focused on customer outcomes and operational excellence

Why You'll Love Working at Exiger

• High-performance culture rooted in accountability and collaboration
• Discretionary Time Off (no maximum)
• Industry-leading health, vision, and dental benefits
• Competitive compensation
• 16 weeks fully paid parental leave
• Flexible hybrid work environment
• Wellness stipends and programming
• Career development and education reimbursement

Li-Hybrid

Exiger is named a Leader in the Gartner Magic Quadrant for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.

At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.