Government Customer Success Manager — Defense & DIB

Exiger; McLean (VA); Hybrid; USD 105,000 - 145,000; Full time

Benefits offered by this job

Discretionary Time Off

Hybrid work environment

Health, vision, and dental benefits

Wellness stipends

Job summary

Exiger is hiring a Customer Success Manager — Government in McLean, VA to lead strategic engagements with Defense Industrial Base and federal customers, driving adoption, retention and expansion of Exiger’s SaaS platform.

The role emphasizes executive relationship management, cross-functional collaboration with Product, Delivery, and Analytics to deliver measurable outcomes and value for government customers.

Qualifications

• 3–5 years of experience in Customer Success, Account Management, Consulting, or related roles.
• Experience in SaaS, GovTech, cybersecurity, compliance, risk environments.
• Strong communication and relationship management skills.

Responsibilities

• Manage day-to-day relationships across a portfolio of Defense Industrial Base customers.
• Serve as primary point of contact for customer questions, requests, and follow-up actions.
• Build trusted working relationships with customer stakeholders and users.
• Ensure customers are successfully adopting Exiger’s platform.
• Coordinate onboarding and renewal conversations with cross-functional teams.
• Maintain accurate customer records and activity tracking within CRM systems.

Skills

Customer Success

Account Management

Relationship Management

SaaS

Education

Bachelor’s degree

Tools

CRM systems

Job description

Exiger is hiring a Customer Success Manager — Government in McLean, VA to lead strategic engagements with Defense Industrial Base and federal customers, driving adoption, retention and expansion of Exiger’s SaaS platform.

The role emphasizes executive relationship management, cross-functional collaboration with Product, Delivery, and Analytics to deliver measurable outcomes and value for government customers.