Government Solutions CSM — Drive Adoption & Impact

Equifax, Inc.; Nashville (TN); On-site; USD 105,000 - 130,000; Full time

Job summary

Equifax, Inc. is seeking a Customer Success Manager (CSM) for Government Solutions. The role focuses on value realization, usage growth, and long-term satisfaction across government accounts.

You will guide agencies through product implementation, deliver tailored training, and unlock insights from data analytics. While Nashville, Atlanta, or Tampa are ideal bases for easy airport access, candidates anywhere in the Southeast are welcome.

Qualifications

• Bachelor's degree or relevant work experience.
• 3+ years in enterprise customer success or related fields.
• 1+ years supporting state government agencies preferred.
• Proven cross-functional liaison across sales, product, and support.
• Strong project management and retention metrics experience.
• Willingness to travel up to 50%.

Responsibilities

• Partner with State Account Executives to map agency objectives, drive solution adoption, and identify strategic revenue expansion opportunities.
• Act as a public sector SME, leading client onboarding, system integration planning, and ongoing technical enablement.
• Conduct regular performance reviews and value-realization assessments to analyze data utilization, optimize billing structures, and mitigate churn risk.
• Lead cross-functional alignment with operations, engineering, and product teams to resolve client feedback and inform platform enhancements.
• Develop automated data reporting workflows to deliver weekly, monthly, and quarterly performance metrics to stakeholders.
• Support end-to-end account health, assisting with strategic planning, customer advocacy, and operational support.

Skills

Enterprise customer success

Strategic account management

Technical consulting

Cross-functional liaison

Project management

Education

Bachelor's degree or relevant work experience

Tools

AI productivity tools

Prompt engineering

Automation platforms

Job description

Equifax, Inc. is seeking a Customer Success Manager (CSM) for Government Solutions. The role focuses on value realization, usage growth, and long-term satisfaction across government accounts.

You will guide agencies through product implementation, deliver tailored training, and unlock insights from data analytics. While Nashville, Atlanta, or Tampa are ideal bases for easy airport access, candidates anywhere in the Southeast are welcome.