Customer Success Manager - Government Solutions

Equifax; Boston (MA); On-site; USD 105,000 - 130,000; Full time

Job summary

Equifax is seeking a Customer Success Manager for Government Solutions to drive value realization, usage growth, and long-term agency satisfaction across government accounts. You will guide public sector agencies through product implementation and deliver tailored training, unlocking actionable insights from data analytics.

We prefer candidates in Boston, Philadelphia, Washington DC, Cleveland, or Chicago, with openness to other North territory locations. Travel up to 50% is required.

Qualifications

• Bachelor's degree or relevant work experience.
• 3+ years in enterprise customer success, strategic account management, or technical consulting.
• 1+ years supporting state government agencies.
• Cross-functional liaison across sales, product, and technical support.
• Strong project management track record for retention and adoption.
• Willingness to travel up to 50%.

Responsibilities

• Partner with State Account Executives to drive adoption and expansion.
• Act as public sector SME for onboarding, integration planning and enablement.
• Conduct value-realization reviews to optimize usage and mitigate churn.
• Coordinate with operations, engineering and product on feedback and enhancements.
• Develop automated data reporting workflows for weekly, monthly and quarterly metrics.
• Support end-to-end account health and strategic planning.

Skills

Enterprise customer success

Strategic account management

Cross-functional collaboration

Project management

Travel capability

Education

Bachelor's degree or relevant work experience

Job description

The Customer Success Manager (CSM), Government Solutions is a strategic role focused on driving value realization, usage growth, and long-term client satisfaction across government accounts. By serving as a trusted advisor, the CSM guides public sector agencies through product implementation, delivers tailored solution training, and unlocks actionable insights through data analytics. This position bridges technology operations and strategic account management to maximize the impact of Equifax data solutions, driving long-term customer retention and business expansion.

While we are ideally seeking a candidate based in Boston, Philadelphia, Washington, D.C., Cleveland, or Chicago for easy access to major hub airports, we are open to qualified applicants residing anywhere within the North territory.

What you’ll do:

• Partner with State Account Executives to map agency objectives, drive solution adoption, and identify strategic revenue expansion opportunities.
• Act as a public sector subject matter expert (SME), leading client onboarding, system integration planning, and ongoing technical enablement.
• Conduct regular performance reviews and value-realization assessments to analyze data utilization, optimize billing structures, and mitigate churn risk.
• Lead cross-functional alignment with operations, engineering, and product teams to resolve client technical feedback and inform future platform enhancements.
• Develop automated data reporting workflows using modern productivity tools to deliver clear weekly, monthly, and quarterly performance metrics to key stakeholders.
• Support end-to-end account health, assisting with strategic planning, customer advocacy, and operational support.

What experience you need:

• Bachelor's degree or relevant work experience
• 3+ years of experience in enterprise customer success, strategic account management, or technical consulting.
• 1+ years of direct experience supporting state government agencies is strongly preferred
• Proven capability to act as a cross-functional liaison across sales, product, and technical customer support organizations.
• Strong project management track record with demonstrated success driving client retention and adoption metrics.
• Ability to travel up to 50%.

What could set you apart:

• Experience using or building AI productivity tools, prompt engineering, or modern automation platforms to drive operational efficiencies.
• Deep knowledge of government contract structures, public sector data compliance standards, and agency procurement workflows.
• Professional certifications in Customer Success (e.g., SuccessHACKER, Gainsight) or Agile/Project Management methodologies.

Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $105,000 to $130,000. This position is also eligible for our incentive compensation program at approximately 20%. The application window is anticipated to close on 9/14/26. This date is a good faith estimate only and may be modified where necessary.