Government Solutions CSM: Data-Driven State Agency Success

Equifax; Nashville (TN); On-site; USD 105,000 - 130,000; Full time

Job summary

Equifax is seeking a Customer Success Manager in Government Solutions to drive value realization, usage growth, and long-term client satisfaction across government accounts. You will partner with public sector agencies to implement solutions, provide tailored training, and unlock insights through data analytics.

Ideal candidates are based in Nashville with open options for the Southeast region; travel up to 50% is required as you collaborate with cross-functional teams to optimize adoption,

Qualifications

• Bachelor's degree or relevant work experience.
• 3+ years in enterprise customer success or strategic account management.
• 1+ years supporting state government agencies preferred.
• Proven cross-functional liaison across sales, product, and support.
• Willingness to travel up to 50%.

Responsibilities

• Partner with State Account Executives to drive adoption and revenue expansion.
• Lead onboarding, system integration planning, and technical enablement for public sector.
• Conduct performance reviews and value realization to optimize usage and reduce churn.
• Coordinate cross-functional teams to address client feedback and product improvements.
• Develop automated data reporting workflows and deliver key metrics to stakeholders.
• Support strategic planning and client advocacy to ensure account health.

Skills

Strategic account mgmt

Customer success

Cross-functional liaison

Data analytics

Education

Bachelor's degree or relevant work experience

Job description

Equifax is seeking a Customer Success Manager in Government Solutions to drive value realization, usage growth, and long-term client satisfaction across government accounts. You will partner with public sector agencies to implement solutions, provide tailored training, and unlock insights through data analytics.

Ideal candidates are based in Nashville with open options for the Southeast region; travel up to 50% is required as you collaborate with cross-functional teams to optimize adoption,