Government Programs Customer Service Representative

Maximus; Texas; On-site; USD 36,000 - 52,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict privacy and compliance standards, and escalate complex issues when needed. This role offers exposure to digital modernization and public-sector operations while

Qualifications

• Experience handling inbound calls, emails, and chat support.
• Familiarity with privacy and compliance standards.
• Ability to document interactions and escalate complex issues.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions and ensure privacy and compliance.

Skills

Customer service

Communication

Inbound calls

Multitasking

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.