Government Programs Customer Service Representative

Maximus; Los Indios (TX); Presencial; USD 34.000 - 45.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility and program guidelines.

You will document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed, contributing to citizen experiences and

Responsabilidades

• Handle inbound calls, emails, and chats from citizens and program participants.
• Document interactions and escalate complex issues when needed.

Descripción del empleo

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.