Government Programs Customer Service Representative

Maximus; Durant (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and program guidelines.

This role emphasizes documentation, strict privacy standards, and escalation of complex issues. You will work in a mission-driven environment to improve citizen experiences and public-service operations.

Formación

• Inbound calls, emails, and chats from citizens and program participants

Responsabilidades

• Handle inbound calls, emails, and chats from citizens and program participants
• Provide timely, accurate information on eligibility, application status, and program guidelines
• Document all interactions and escalate complex issues when needed

Conocimientos

Customer service

Descripción del empleo

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.