Government Programs Customer Service Representative

Maximus; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. The role handles inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You will document interactions, adhere to strict privacy and compliance standards, and escalate complex issues when needed.

Qualifications

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Document interactions and maintain privacy and compliance standards.
• Escalate complex issues when needed and provide information on eligibility, application status, and program guidelines.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.