Government Programs Customer Service Representative

Maximus; El Paso (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility and status. You will document all interactions, follow privacy standards, and escalate complex issues as needed.

This role offers exposure to public-service operations. Join a mission-driven team dedicated to improving citizen experiences and public-sector outcomes

Qualifications

• Handles inbound calls, emails, and chats from citizens and program participants.
• Provides timely, accurate information on eligibility, application status, and program guidelines.
• Documents all interactions and follows privacy standards.
• Escalates complex issues when needed.

Responsabilités

• Answer inquiries via phone, email, and chat and provide policy guidance.
• Log interactions and update case notes in the system.
• Escalate issues to appropriate teams while maintaining service levels.

Connaissances

Customer service

Multi-channel support

Compliance awareness

Documentation

Description du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.