Government Programs Customer Service Representative

Maximus; Angel Run (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus seeks a Customer Service Representative to support large-scale government programs in the public sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed, contributing to improved citizen experiences and public-service outcomes.

Qualifications

• Strong communication and active listening skills.
• Ability to follow privacy and compliance standards.
• Experience handling high volumes of inquiries is a plus.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions and follow privacy standards; escalate complex issues as needed.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.