Government Programs Customer Service Representative

Maximus; Laureles (TX); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, status, and guidelines.

You will document all interactions, maintain privacy standards, and escalate complex issues as needed, contributing to improved citizen experiences and successful public-service initiatives.

Qualifications

• Inbound/outbound communications handling via phone, email, and chat.
• Strong documentation and record-keeping of interactions.
• Experience with compliance and privacy standards.

Responsabilités

• Handle inquiries via calls, email, and chat about eligibility and program status.
• Provide accurate information on program guidelines.
• Document interactions and ensure privacy compliance.
• Escalate complex issues as needed.

Connaissances

Customer service

Communication

Privacy compliance

Escalation handling

Description du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.