Government Customer Success Leader

Moody's Corporation; Washington (District of Columbia); On-site; USD 99,000 - 143,000; Full time

Job summary

Moody's Corporation is seeking a Government Client Success Manager to drive onboarding, enablement, and long-term engagement for government accounts in the United States. You will partner with Sales, Product, Technical Implementation, and Data teams to maximize value and retention while scaling processes.

The role requires 5+ years in customer success or related roles, strong communication, and a pragmatic interest in AI applications.

Qualifications

• 5+ years in customer success, account management, or program management.
• Familiarity with analytics, data platforms, or enterprise software solutions.
• Excellent verbal/written communication and presentation skills.
• Proven ability to collaborate with multiple stakeholder groups (Sales, Product, Technical Implementation, Data teams).
• Experience with government or public-sector entities is a plus.
• Basic understanding of AI concepts and interest in responsible AI practices.

Responsibilities

• Drive client success for government accounts by leading onboarding, enablement, and long-term engagement strategies that maximize value and retention.
• Lead onboarding and enablement for government clients, ensuring understanding of Moody's solutions and government use cases.
• Act as the trusted advisor, sharing industry best practices and resources (training, events, white papers, product releases).
• Identify renewal risk early and coordinate cross-functional support to address adoption gaps and value.
• Contribute to scalable client success processes for the Government segment.
• Collaborate to create and maintain training resources for end users.
• Monitor and analyze customer's usage of Moody's product.
• Maintain strong product knowledge for training, usage and client satisfaction.
• Help upskill colleagues through product training.
• Ability to travel as needed (up to 15% of the time)

Skills

Customer success

Account management

Program management

Analytics / data platforms

Communication

Stakeholder collaboration

Public sector experience

AI concepts curiosity

Education

Undergraduate degree

Tools

Data platforms

Job description

Moody's Corporation is seeking a Government Client Success Manager to drive onboarding, enablement, and long-term engagement for government accounts in the United States. You will partner with Sales, Product, Technical Implementation, and Data teams to maximize value and retention while scaling processes.

The role requires 5+ years in customer success or related roles, strong communication, and a pragmatic interest in AI applications.