Asst Dir-Customer Success Manager (Government/Public Sector)

Moody's Investors Service; Washington; On-site; USD 99,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan

Life insurance

Disability insurance

Accident insurance

Employee stock purchase plan

Tuition reimbursement

Job summary

Moody's Investors Service is seeking an experienced Customer Success professional for government accounts. You will lead onboarding, enablement, and long-term engagement strategies to maximize value and retention.

The role requires collaborating with Sales, Product, Technical Implementation, and Data teams, and traveling up to 15%. A strong background in the Government sector and interest in AI applications is preferred.

Qualifications

• 5+ years of professional experience in customer success, account management, or program management roles.
• Solid understanding of the Government sector, customer business drivers, and industry dynamics.
• Familiarity with analytics, data platforms, or enterprise software solutions.
• Excellent verbal/written communication and presentation skills.
• Proven ability to collaborate with multiple stakeholder groups to help clients reach their goals, including Sales, Product, Technical Implementation, and Data teams.
• Experience working with government or public-sector entities.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Responsibilities

• Drive client success for government accounts by leading onboarding, enablement, and long-term engagement strategies that maximize value and retention.
• Lead onboarding and enablement for government clients, ensuring understanding of Moody's solutions, value propositions, and target government use cases.
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, white papers, product releases, and more
• Identify project or renewal risk early and coordinate cross-functional support to address gaps in product adoption or value to mitigate risks
• Contribute to the development of scalable client success processes for the Government segment
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyze customer's usage of our product
• Maintain strong product knowledge for training, usage and client satisfaction
• Help to upskill colleagues through product training
• Ability to travel as needed (up to 15% of the time)

Skills

5+ years exp

Govt sector knowledge

Analytics & data

Excellent communication

Stakeholder collaboration

Public sector experience

AI concepts curiosity

Education

Bachelor's degree

Job description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action - enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 5+ years of professional experience in customer success, account management, or program management roles
• Solid understanding of the Government sector, customer business drivers, and industry dynamics
• Familiarity with analytics, data platforms, or enterprise software solutions
• Excellent verbal/written communication and presentation skills
• Proven ability to collaborate with multiple stakeholder groups to help clients reach their goals, including Sales, Product, Technical Implementation, and Data teams
• Experience working with government or public-sector entities
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields

Responsibilities

Drive client success for government accounts by leading onboarding, enablement, and long-term engagement strategies that maximize value and retention.

• Lead onboarding and enablement for government clients, ensuring understanding of Moody's solutions, value propositions, and target government use cases
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, white papers, product releases, and more
• Identify project or renewal risk early and coordinate cross-functional support to address gaps in product adoption or value to mitigate risks
• Contribute to the development of scalable client success processes for the Government segment
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyze customer's usage of our product
• Maintain strong product knowledge for training, usage and client satisfaction
• Help to upskill colleagues through product training
• Ability to travel as needed (up to 15% of the time)

About the Team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximize retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organization with a strong focus on customer centricity and collaboration.

For US-based roles only: the anticipated hiring base salary range for this position is $98,800.00-$143,350.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.