Remote Government Client Success Manager

School Result; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with 4% employer match

Monthly home office stipend

Monthly wellness stipend

11 paid holidays + flexible time off

Company-sponsored life, short-term, &/

Job summary

SimpliGov LLC, a government forms and workflow automation platform, is seeking a Customer Success Manager to manage a portfolio of government accounts, drive adoption of no-code solutions, and nurture executive relationships in a fully remote US role.

You will collaborate with Product, Support, and Professional Services to deliver success plans, track usage, and surface expansion opportunities while delivering timely QBR/EBR materials and customer outcomes.

Qualifications

• 5+ years of client-facing experience in customer success, account management, or consulting.
• Strong background with government/public sector clients.
• Proven ability to influence senior stakeholders and present strategic recommendations.
• Experience with SaaS/cloud-based applications and digital transformation programs.
• Excellent communication, presentation, and interpersonal skills.
• Highly organized, detail-oriented, and proactive in fast-paced environments.
• Track record of managing complex, multi-stakeholder initiatives.
• Passion for public service and improving citizen experiences through technology.

Responsibilities

• Own and manage a portfolio of accounts across project, program, and leadership levels.
• Drive adoption through success plans, relationship building, and performance insights.
• Maintain customer documentation and account records.
• Track utilization and adoption metrics, highlighting risks and trends.
• Prepare dashboards, meeting summaries, and QBR/EBR materials.
• Gather and organize customer feedback for internal teams.
• Demonstrate value by showcasing program outcomes.
• Conduct Strategic/Executive Business Reviews.
• Identify expansion opportunities and collaborate with Sales.
• Partner with Product, Support, and Professional Services teams.
• Document product issues and enhancement requests.
• Facilitate training sessions, webinars, and resources.
• Maintain up-to-date knowledge of SimpliGov features.
• Guide customers toward best practices.

Skills

Client-facing

Government experience

Stakeholder management

SaaS experience

Presentation skills

Communication skills

Job description

SimpliGov LLC, a government forms and workflow automation platform, is seeking a Customer Success Manager to manage a portfolio of government accounts, drive adoption of no-code solutions, and nurture executive relationships in a fully remote US role.

You will collaborate with Product, Support, and Professional Services to deliver success plans, track usage, and surface expansion opportunities while delivering timely QBR/EBR materials and customer outcomes.