Government Client Success Lead — Onboarding & Engagement

Moody; Washington (District of Columbia); On-site; USD 99,000 - 143,000; Full time

Benefits offered by this job

Incentive compensation

Medical, dental, vision

401(k) with company match

Tuition reimbursement

Job summary

Moody's is seeking an Assistant Director of Customer Success Management (Government) in Washington, DC. You will lead onboarding, enablement, and ongoing engagement to maximize government client value and retention, collaborating with Sales, Product, and Data teams.

The role requires 5+ years in customer success or related fields, familiarity with analytics, and strong communication. Travel up to 15% is required; Moody's offers a comprehensive benefits package.

Qualifications

• 5+ years of professional experience in customer success, account management, or program management roles.
• Familiarity with analytics, data platforms, or enterprise software solutions.
• Excellent verbal/written communication and presentation skills.
• Proven ability to collaborate with multiple stakeholder groups to help clients reach their goals.
• Experience working with government or public-sector entities is an asset.
• Basic understanding of artificial intelligence concepts with curiousity for responsible AI practices.

Responsibilities

• Drive client success for government accounts by leading onboarding, enablement, and long-term engagement strategies that maximize value and retention.
• Lead onboarding and enablement for government clients, ensuring understanding of Moody's solutions and use cases.
• Act as trusted advisor, sharing industry best practices and resources such as training and product updates.
• Identify renewal risk early and coordinate cross-functional support to address gaps in product adoption or value.
• Contribute to scalable client success processes for the Government segment.
• Collaborate to create and maintain training resources for end users.
• Monitor and analyze customers' usage of Moody's products.
• Maintain strong product knowledge for training, usage, and client satisfaction.
• Travel up to 15% as needed.

Skills

Customer success

Analytics

Communication skills

Stakeholder management

Public sector experience

AI awareness

Education

Bachelor's degree

Job description

Moody's is seeking an Assistant Director of Customer Success Management (Government) in Washington, DC. You will lead onboarding, enablement, and ongoing engagement to maximize government client value and retention, collaborating with Sales, Product, and Data teams.

The role requires 5+ years in customer success or related fields, familiarity with analytics, and strong communication. Travel up to 15% is required; Moody's offers a comprehensive benefits package.