AI-Savvy Government Customer Success Lead

Moody's Investors Service; Washington; On-site; USD 99,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan

Life insurance

Disability insurance

Accident insurance

Employee stock purchase plan

Tuition reimbursement

Job summary

Moody's Investors Service is seeking an experienced Customer Success professional for government accounts. You will lead onboarding, enablement, and long-term engagement strategies to maximize value and retention.

The role requires collaborating with Sales, Product, Technical Implementation, and Data teams, and traveling up to 15%. A strong background in the Government sector and interest in AI applications is preferred.

Qualifications

• 5+ years of professional experience in customer success, account management, or program management roles.
• Solid understanding of the Government sector, customer business drivers, and industry dynamics.
• Familiarity with analytics, data platforms, or enterprise software solutions.
• Excellent verbal/written communication and presentation skills.
• Proven ability to collaborate with multiple stakeholder groups to help clients reach their goals, including Sales, Product, Technical Implementation, and Data teams.
• Experience working with government or public-sector entities.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Responsibilities

• Drive client success for government accounts by leading onboarding, enablement, and long-term engagement strategies that maximize value and retention.
• Lead onboarding and enablement for government clients, ensuring understanding of Moody's solutions, value propositions, and target government use cases.
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, white papers, product releases, and more
• Identify project or renewal risk early and coordinate cross-functional support to address gaps in product adoption or value to mitigate risks
• Contribute to the development of scalable client success processes for the Government segment
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyze customer's usage of our product
• Maintain strong product knowledge for training, usage and client satisfaction
• Help to upskill colleagues through product training
• Ability to travel as needed (up to 15% of the time)

Skills

5+ years exp

Govt sector knowledge

Analytics & data

Excellent communication

Stakeholder collaboration

Public sector experience

AI concepts curiosity

Education

Bachelor's degree

Job description

Moody's Investors Service is seeking an experienced Customer Success professional for government accounts. You will lead onboarding, enablement, and long-term engagement strategies to maximize value and retention.

The role requires collaborating with Sales, Product, Technical Implementation, and Data teams, and traveling up to 15%. A strong background in the Government sector and interest in AI applications is preferred.