Government Collections Specialist - Paid Training & Commission

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Commission potential

Tuition reimbursement

Referral bonuses

Ongoing training & support

Advancement opportunities

Community outreach

Job summary

The CBE Group, Inc. in Cedar Falls, Iowa, is seeking a Government Collection Specialist to join our team. This role focuses on linking consumers with solutions, handling inbound and outbound calls, and ensuring compliance with state and federal debt collection laws.

You will work in a fast-paced, team-oriented environment with opportunities for commissions and career growth. Requirements include US citizenship or 3-year legal residence, a high school diploma, and strong communication skills.

Qualifications

• U.S. Citizenship or 3-year legal residence.
• High school diploma or GED required.
• Strong communication and problem-solving skills.

Responsibilities

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
• Government Collection Specialists handle between 100-150 calls per day and work in a call centre or remote work environment.
• Be a problem-solver and work with consumers to come to a resolution on their account.
• Utilize a call flow that guides you through your calls.
• Locate consumer contact information.
• Ability to positively and efficiently implement changes required by the client.
• Review statistics that are sent by management to ensure job requirements are being met.
• Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity.
• Ability to work in a positive and collaborative manner with co-workers.

Skills

Motivated

Engaged

Disciplined

Personable

Competitive

Problem solver

Eager

Outgoing

Reliable

Effective Communicator

Education

High school or GED

Job description

The CBE Group, Inc. in Cedar Falls, Iowa, is seeking a Government Collection Specialist to join our team. This role focuses on linking consumers with solutions, handling inbound and outbound calls, and ensuring compliance with state and federal debt collection laws.

You will work in a fast-paced, team-oriented environment with opportunities for commissions and career growth. Requirements include US citizenship or 3-year legal residence, a high school diploma, and strong communication skills.