Government Collections Specialist — Client-Focused Debt Resolution

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 24,438 - 31,684; Full time

Benefits offered by this job

Paid training program

Monthly commission opportunity

Job summary

The CBE Group, Inc. in Cedar Falls is seeking a Government Collection Specialist to engage with consumers in a fast-paced call center setting. This position involves handling 100–150 calls daily, providing exceptional customer service, and resolving debt collection issues while adhering to all relevant laws.

Successful candidates will have a high school diploma or GED and must possess effective communication and problem-solving skills. The role offers a competitive wage and a structured training program.

Qualifications

• High school diploma or GED required.
• U.S. citizenship or 3-year legal residence.
• Strong problem-solving and communication skills.

Responsibilities

• Provide customer service on inbound and outbound calls.
• Resolve consumer accounts using structured call flow.
• Review performance statistics and meet productivity expectations.

Skills

Effective listening skills

Problem-solving skills

Communication skills

Teamwork

Motivation and engagement

Education

High school diploma or GED

Job description

The CBE Group, Inc. in Cedar Falls is seeking a Government Collection Specialist to engage with consumers in a fast-paced call center setting. This position involves handling 100–150 calls daily, providing exceptional customer service, and resolving debt collection issues while adhering to all relevant laws.

Successful candidates will have a high school diploma or GED and must possess effective communication and problem-solving skills. The role offers a competitive wage and a structured training program.