Government Call Center Specialist - Multitask & Report

TechOp Solutions International; Sells (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support a government client and deliver excellent customer service with high professionalism.

Responsibilities include handling calls, documenting information across multiple systems, and generating detailed reports in government platforms. The role requires 3+ years in a call center and a high school diploma, with strong communication and data-entry skills.

Qualifications

• 3+ years of call center experience.
• Strong written and verbal communication skills.
• Work independently with minimal supervision.
• Proficiency in Microsoft 365, esp. Word, for drafting and finalizing reports.
• Experience handling sensitive information and passing government background checks.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers in a dynamic environment, applying critical-thinking and judgment.
• Navigate multiple systems and document information accurately.
• Record all details per procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Additional duties as assigned.

Skills

Call center experience

multitasking

data entry

writing & speaking

independent work

Education

High school diploma

Tools

Microsoft Word

Microsoft 365

CRMs

Telephone systems

Job description

TechOp Solutions is seeking Call Center Representatives to support a government client and deliver excellent customer service with high professionalism.

Responsibilities include handling calls, documenting information across multiple systems, and generating detailed reports in government platforms. The role requires 3+ years in a call center and a high school diploma, with strong communication and data-entry skills.