SRE Systems Engineer (TS/SCI Clearance)

Salesforce; Herndon (VA); On-site; USD 117,200 - 176,700; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce is seeking a Site Reliability Engineer in Herndon, Virginia to ensure the availability of cloud services. The role involves monitoring services, resolving incidents, and automating production issues.

Qualified candidates should possess a Bachelor's degree in Computer Science or equivalent, with expertise in systems engineering, CLI knowledge, and scripting skills. Benefits include a competitive salary range of $117,200 - $176,700 and comprehensive health plans.

Qualifications

• Experience in enterprise-scale internet service engineering.
• Strong CLI knowledge of Unix variants (e.g., Red Hat).
• Solid understanding of ITIL service operations.

Responsibilities

• Monitor customer-facing services and respond to severe incidents.
• Automate the detection and resolution of production issues.
• Contribute to compliance and resiliency initiatives.

Skills

Incident management

Command Line Interface knowledge

TCP/IP networking technologies

Scripting in Python, Go

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Chef

Puppet

Jenkins

Kubernetes

Job description

Overview of the Role

Join our Site Reliability Engineering (SRE) team, where you'll work alongside Infrastructure and Research & Development (R&D) partners to keep Salesforce cloud services available for customers around the clock. In this role, you'll detect and resolve incidents fast, drive automation, and help build the resilient systems that millions of customers depend on every day. This role is based in Herndon, VA.

Responsibilities

• Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team.
• Automate the detection and resolution of recurring production issues to reduce engineering and operations toil.
• Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises.
• Partner with and mentor team members to stay current on industry technology and drive team development.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent work experience.
• Experience in enterprise-scale internet service engineering or support, with strong Command Line Interface (CLI) knowledge of Unix variants including Red Hat Enterprise Linux.
• Expertise in Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
• Demonstrated experience with incident management and a solid understanding of IT Infrastructure Library (ITIL) service operations in a 24/7 environment.
• Proficiency writing scripts in Python, Go, or similar languages, with experience provisioning and operating Amazon Web Services (AWS) infrastructure.

Preferred Qualifications

• Experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
• Hands-on experience supporting and managing Kubernetes-based applications and services.
• Certifications in Linux+, Red Hat, or AWS.
• Familiarity with Agile processes and DevOps practices.

Citizenship and Security Clearance

Must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. The position requires a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust, and a USA TS/SCI with Polygraph security access level.

Equal Employment Opportunity / Benefits

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination. Compensation for this position is typically $117,200 - $176,700 annually. Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details can be found at https://www.salesforcebenefits.com.