GovCloud Cloud Ops Engineer — AWS & Security

Marsh; Louisville (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Remote and in-office options

Accommodation available

Job summary

Marsh in Louisville, KY is seeking a Cloud Operations Engineer to join our team. The role covers day-to-day cloud operations, server administration, incident resolution, change and problem management, patching, monitoring, and security compliance in a regulated environment.

The ideal candidate has hands-on AWS GovCloud experience, proficiency in Windows and/or Linux, and can own a portfolio of work from planning through execution while collaborating with internal and vendor teams to maintain

Qualifications

• Hands-on experience supporting AWS environments.
• Proficiency in Windows and/or Linux server administration.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Strong communication and documentation skills.
• Strong problem-solving and the ability to learn quickly.
• Ability to work independently and collaboratively on routine tasks and projects.
• Must be a US citizen.

Responsibilities

• Manage and support the deployment, configuration, and management of AWS GovCloud infrastructure (compute, storage, networking, etc.).
• Monitor the health, performance and utilization of the AWS GovCloud environments, respond to alerts and escalate issues as appropriate.
• Perform patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Work with cross-functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Create and maintain comprehensive documentation for all configurations and procedures.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Identify, propose and implement cost-optimization improvements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Participate in a rotating weekly on-call schedule.

Skills

AWS GovCloud

Windows Server

Linux Server

Incident management

Troubleshooting

Documentation

Automation

On-call

Security compliance

Tools

CloudWatch

Job description

Marsh in Louisville, KY is seeking a Cloud Operations Engineer to join our team. The role covers day-to-day cloud operations, server administration, incident resolution, change and problem management, patching, monitoring, and security compliance in a regulated environment.

The ideal candidate has hands-on AWS GovCloud experience, proficiency in Windows and/or Linux, and can own a portfolio of work from planning through execution while collaborating with internal and vendor teams to maintain