GovCloud Cloud Ops Manager — Hybrid & Hands-on Lead

Marsh; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Marsh is seeking a Cloud Operations Manager to lead a team of four engineers responsible for AWS GovCloud environments and business-critical applications. The role blends hands-on technical ownership with people leadership to ensure reliable, secure operations in a regulated setting.

You will own end-to-end operational delivery, drive incident resolution, manage changes, and coach the team to optimize performance, cost, and resilience across compute, storage, network, DNS, IAM and logging.

Qualifications

• Hands-on experience supporting AWS environments in production.
• Ability to work independently and collaboratively on routine tasks and projects.
• Strong problem-solving and quick learning capabilities.
• Excellent communication and documentation skills.
• Ability to troubleshoot across infrastructure and application layers.
• Familiarity with security and compliance controls in a regulated environment.
• Experience leading a small technical operations or infrastructure team.
• Solid understanding of AWS concepts: compute, storage, networking, IAM, DNS.
• Proficiency in Windows and/or Linux server administration.
• US citizen required.

Responsibilities

• Lead and coach a team of 4 cloud operations engineers.
• Participate in rotating weekly on-call schedule.
• Support audit activities with findings and documentation.
• Own portfolio of work from planning to execution.
• Identify and implement cost-optimization improvements.
• Improve operational processes and automation where possible.
• Maintain comprehensive documentation for all configurations and procedures.
• Coordinate fixes and escalations with cross-functional and vendor teams.
• Maintain compliance with security and operational standards and SLAs.
• Lead incident management, RCAs and problem resolution.

Skills

AWS hands-on

Independent work

Problem solving

Communication

Troubleshooting

Security/compliance

Leadership

AWS concepts

Windows admin

Linux admin

US citizen

Job description

Marsh is seeking a Cloud Operations Manager to lead a team of four engineers responsible for AWS GovCloud environments and business-critical applications. The role blends hands-on technical ownership with people leadership to ensure reliable, secure operations in a regulated setting.

You will own end-to-end operational delivery, drive incident resolution, manage changes, and coach the team to optimize performance, cost, and resilience across compute, storage, network, DNS, IAM and logging.