Mountaintop Retail Supervisor

Paycom; Gatlinburg (TN); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Competitive pay

Paid days off

Medical insurance

401(k) retirement plan

Free admission for employees

Employee discounts

Job summary

Anakeesta, a mountaintop theme park in Gatlinburg, TN, is hiring a Retail Supervisor to lead the retail team. This role includes overseeing daily operations, exceptional customer service, and effective merchandising. The supervisor will manage inventory and ensure high standards for a memorable retail experience.

The ideal candidate has prior retail experience, strong communication skills, and the ability to train and motivate staff. The position offers competitive pay and numerous benefits.

Qualifications

• Previous retail experience with supervisory or leadership responsibilities preferred.
• Strong customer service and communication skills.
• Ability to train and motivate a team in a fast-paced retail environment.
• Detail-oriented with strong organizational and multitasking abilities.
• Basic math skills and cash handling experience.

Responsibilities

• Supervise and support retail associates in daily store operations.
• Lead by example to provide exceptional guest service.
• Train, coach, and evaluate retail staff performance.
• Manage cash handling and sales reconciliation.
• Monitor inventory levels and assist with restocking.

Skills

Customer service

Team training

Inventory management

Cash handling

Communication

Organizational skills

Tools

Point-of-sale systems

Inventory management software

Job description

Job Details: Job Location: Anakeesta - Gatlinburg, TN 37738, Salary Range: $18.32, Job Summary Anakeesta is seeking a proactive and guest-focused Retail Supervisor to lead our retail team, ensuring smooth daily operations, exceptional customer service, and effective merchandising. This role oversees store staff, manages inventory control, and maintains the high standards that make Anakeesta's retail experience memorable. As a Retail Supervisor, you will foster a positive work environment and be a key contributor to guest satisfaction.

Your Responsibilities

• Supervise and support retail associates in daily store operations.
• Lead by example to provide exceptional guest service and product knowledge.
• Train, coach, and evaluate retail staff performance.
• Manage opening and closing procedures, cash handling, and sales reconciliation.
• Monitor inventory levels, assist with restocking, and conduct regular stock audits.
• Ensure merchandise displays are attractive, organized, and aligned with brand standards.
• Address guest inquiries, concerns, and feedback promptly and professionally.
• Maintain cleanliness and safety standards throughout the retail spaces.
• Collaborate with management on sales goals, promotions, and merchandising strategies.
• Prepare and submit daily sales and operational reports.
• Assist with hiring, onboarding, and scheduling retail team members.
• Perform other duties as assigned to support the Retail Department.

Qualifications: What You Need

• Previous retail experience with supervisory or leadership responsibilities preferred.
• Strong customer service and communication skills.
• Ability to train and motivate a team in a fast-paced retail environment.
• Detail-oriented with strong organizational and multitasking abilities.
• Basic math skills and cash handling experience.
• Comfortable using point-of-sale systems and inventory management software.
• Positive attitude, flexible, and able to work weekends, holidays, and varied shifts.
• Physically able to stand for long periods and lift up to 25 lbs.

Perks of Working With Us

• Competitive pay
• Up to 16 paid days off your first year
• Tiered Medical, Dental, and Vision Insurance
• Short-Term Disability and Life Insurance
• 401(k) retirement plan
• Free admission for employees and immediate family
• Employee discounts on food, merchandise, and park experiences
• Reciprocal admission program with over 30 local attractions
• Work in a vibrant, scenic environment where every day is unique

About Us

Anakeesta is an award-winning mountaintop theme park located in the heart of Gatlinburg, Tennessee. Known for stunning views, treetop adventures, and a unique shopping experience, we deliver magical moments to guests from around the world. Our Retail team plays a vital role in creating memorable guest interactions through service and storytelling.

"Be a Breath of Fresh Air"