Transportation and Parking Supervisor

Anakeesta, LLC.; Gatlinburg (TN); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

Life insurance

401(k)

Free admission for employees and their

Immediate family

Employee discounts on food and merch

Generous pass exchange program with at

Free parking

Job summary

Anakeesta, LLC. is seeking a Transportation and Parking Supervisor in Gatlinburg, TN. You will lead the transportation drivers and guides, ensuring safe, efficient guest movement to and from the park while delivering a welcoming, informed experience.

The role requires a CDL, a strong safety focus, and a commitment to guest service excellence in a hands‑on leadership capacity.

Qualifications

• Previous supervisory experience required.
• Proven CDL driving experience required; Class B CDL with clean 3-year MVR.
• Strong interpersonal and leadership skills with the ability to coach and motivate a team.
• Excellent written and verbal communication skills.
• Strong computer skills; ability to manage spreadsheets and reports.
• Calm and professional demeanor in high‑pressure or emergency situations.
• Strong attention to detail, organizational, and time‑management skills.
• Knowledge of DOT regulations and safety compliance standards.
• Ability to lead by example with professionalism, accountability, and a guest‑first mindset.

Responsibilities

• Interview, hire, train, and supervise transportation staff.
• Ensure all drivers maintain licensing and meet DOT compliance.
• Manage driver drug testing, including pre-employment and random screenings.
• Create and publish efficient department schedules in a timely manner.
• Ensure vehicles are clean, maintained, and safe; oversee inspections.
• Issue and track maintenance work orders in HIPPO.
• Ensure staff are knowledgeable on routes, park activities, and crowd control.
• Support Group Sales with group check-ins as needed.
• Train staff on ticket scanning, guest queuing, and safety protocols.
• Track and report guest transportation numbers; maintain records.
• Provide support for budgeting and labor/expense controls.
• Handle coaching, counseling, and incident reports; assist injuries.
• Monitor and respond to guest feedback within 24 hours.
• Maintain cleanliness of parkway and plaza areas.
• Complete performance reviews, training updates, and incident documentation.
• Assist with special events and all other Guest Services tasks.

Skills

CDL Class B

Leadership

Staff supervision

DOT compliance

Safety mindset

Communication skills

Attention to detail

Scheduling

Tools

HIPPO system

Spreadsheets

Job description

Job Details: Job Location: Anakeesta - Gatlinburg, TN 37738, Salary Range: $24.05, Job Summary

As the Transportationand ParkingSupervisor atAnakeesta,you’lllead the team responsible for guests’ first and last impressions—our transportation drivers and guides.You’lloversee the safe and efficient movement of guests and employees to and from the park while creating a welcoming, informed, and memorable experience. This is a hands‑on leadership role requiring a CDL, a passion for safety, and a commitment to excellence in guest service.

Your Responsibilities

• Interview, hire, train, and supervise transportation staff, including the Parking Attendants
• Ensure all driversmaintainproper licensing (Class B CDL, clean 3-year MVR) and meet DOT compliance
• Manage driver drug testing, including pre‑employment and random screenings
• Create and publish efficient department schedulesin a timely manner
• Ensure vehicles are clean, maintained, and safe; oversee pre‑ and post‑trip inspections
• Issue and track vehicle maintenance work orders in HIPPO
• Ensure staff are knowledgeable on routes, closures, park activities, and crowd control procedures
• Support Group Sales team with group check‑ins as needed
• Train staff on ticket scanning, guest queuing, guest interaction, and safety protocols
• Track and report guest transportation numbers;maintainaccuraterecords and spreadsheets
• Provide support for budget forecasting andmaintainlabor and expense controls
• Handle coaching, counseling, and incident reports;assistwith guest or employee injuries
• Monitor and respond to guest feedback within 24 hours
• Maintain the cleanliness and appearance of the parkway and plaza areas
• Complete performance reviews, training updates, and incident documentation asrequired
• Assistwithspecial events, promotions, and all other Guest Services tasks as needed
• Perform other duties as assigned

Qualifications: What You Need

• Previoussupervisory experiencerequired
• Proven CDL driving experience required; Class B CDL with clean 3-year MVR
• Strong interpersonal and leadership skills with the ability to coach and motivate a team
• Excellent written and verbal communication skills
• Strong computer skills; ability to manage spreadsheets and reports
• Calm and professional demeanor in high‑pressure or emergency situations
• Strong attention to detail, organizational, and time‑management skills
• Knowledge of DOT regulations and safety compliance standards
• Ability to lead by example with professionalism, accountability, and a guest‑first mindset

Physical Requirements

• Able to lift 25–50lbs
• Able to push, pull, grasp, kneel, stoop, climb, balance, crouch, crawl, and stand for extended periods
• Ability to work outdoors in all weather conditions, including rain, snow, heat, and wind
• Able to sit at a desk or stand for up to 8 hours a day

Work Schedule

• Must be available towork days, nights, weekends, and holidays
• Must be flexible during peak seasons; may require more than40 hours/week

Perks of Working with Us

• Competitive pay
• Paid time off
• Medical, dental, and vision insurance
• Life insurance
• 401(k)
• Free admission for employees and their immediate family
• Employee discounts on food and merchandise
• Generous pass exchange program with area attractions
• Free parking

Anakeestais an award-winning theme park that creates unique outdoor experiences by immersing guests of all ages in the beauty and adventure of the Smoky Mountains. Whetheryou’rehelping guests create lasting memories orsupportingbehind the scenes, every team member plays a vital role in our story.

“Be a Breath of Fresh Air”