Golf Shop Specialist - Member Experience & Merch

The Clubs of Kingwood; Katy (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Invited is seeking a Golf Shop Attendant to welcome golfers, assist with merchandise, and process transactions in the pro shop.

You will handle tee-time bookings, provide club services information, and collaborate with the pro-shop team to ensure smooth operations and a high standard of service. This role requires strong customer service, basic golf knowledge, and attention to detail.

Qualifications

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedure

Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member/guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience.
• Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items.
• Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring seamless coordination between pro-shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service.
• Execute end-of-day business functions following the club’s guidelines and established procedures to ensure accurate reporting and efficient closeout processes.
• Ensure all daily tasks are completed to club standards, including maintaining orderly and organized work areas, tidying the pro-shop and entry areas, and restocking merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, assisting with projects and ensuring smooth execution of golf operations and events.

Skills

Customer service

Golf operations

Communication skills

Organizational skills

Teamwork

Golf merchandise

POS systems

Education

High school diploma, GED, or equivalent

Tools

POS systems

Job description

Invited is seeking a Golf Shop Attendant to welcome golfers, assist with merchandise, and process transactions in the pro shop.

You will handle tee-time bookings, provide club services information, and collaborate with the pro-shop team to ensure smooth operations and a high standard of service. This role requires strong customer service, basic golf knowledge, and attention to detail.