Golf Shop Lead - Merchandising & Guest Experience

Invited Clubs; Aliso Viejo (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Invited Clubs is seeking a Golf Shop Supervisor to oversee daily golf shop operations, maintain merchandise displays, and drive guest satisfaction. You will work closely with the Golf Operations team to curate a diverse merchandise selection and ensure a welcoming club experience for members and guests.

The ideal candidate has at least 2 years of golf operations experience, strong customer service skills, and a commitment to professional standards.

Qualifications

• 2+ years of golf operations experience and basic knowledge of customer service, rules, and equipment.
• Strong customer service and communication skills; ability to maintain professionalism in a club environment.
• High school diploma or GED required.

Responsibilities

• Respond to member/guest inquiries and assist with tee time bookings in person and by phone.
• Manage tee sheet, walk-ups, pairings, and ensure accurate guest fee collection.
• Maintain inventory control by checking in merchandise and restocking displays and storage areas.
• Process merchandise returns and issue credits to customers.
• Oversee outside golf operations and staff, ensuring adherence to daily procedures and policies.
• Lead the golf operations team in delivering efficient, friendly service and prompt call handling.

Skills

Customer service

Golf operations

Professionalism

Communication

Education

High school diploma or GED

Tools

Pro shop equipment

Computer

Keyboard

Job description

Invited Clubs is seeking a Golf Shop Supervisor to oversee daily golf shop operations, maintain merchandise displays, and drive guest satisfaction. You will work closely with the Golf Operations team to curate a diverse merchandise selection and ensure a welcoming club experience for members and guests.

The ideal candidate has at least 2 years of golf operations experience, strong customer service skills, and a commitment to professional standards.