Golf Shop Supervisor

Invited Clubs; Aliso Viejo (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Invited Clubs is seeking a Golf Shop Supervisor to oversee daily golf shop operations, maintain merchandise displays, and drive guest satisfaction. You will work closely with the Golf Operations team to curate a diverse merchandise selection and ensure a welcoming club experience for members and guests.

The ideal candidate has at least 2 years of golf operations experience, strong customer service skills, and a commitment to professional standards.

Qualifications

• 2+ years of golf operations experience and basic knowledge of customer service, rules, and equipment.
• Strong customer service and communication skills; ability to maintain professionalism in a club environment.
• High school diploma or GED required.

Responsibilities

• Respond to member/guest inquiries and assist with tee time bookings in person and by phone.
• Manage tee sheet, walk-ups, pairings, and ensure accurate guest fee collection.
• Maintain inventory control by checking in merchandise and restocking displays and storage areas.
• Process merchandise returns and issue credits to customers.
• Oversee outside golf operations and staff, ensuring adherence to daily procedures and policies.
• Lead the golf operations team in delivering efficient, friendly service and prompt call handling.

Skills

Customer service

Golf operations

Professionalism

Communication

Education

High school diploma or GED

Tools

Pro shop equipment

Computer

Keyboard

Job description

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our clubs offer first‑class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers, and more.

Job Summary

The Golf Shop Supervisor promotes the game of golf at the club, ensuring smooth daily operation of the golf shop, managing outside services, maintaining inventory control, and driving merchandising efforts. The Supervisor works closely with the Golf Operations team to curate a diverse and high‑quality selection of merchandise that meets the needs and preferences of members and guests, and keeps the shop organized, visually appealing, and fully functional to enhance the overall member and guest experience.

Reporting Structure

• Reports directly to the Director of Retail.

Day to Day

• Respond to member/guest inquiries and assist with tee time bookings both in person and over the phone, maintaining a friendly, respectful, and professional demeanor at all times.
• Manage the tee sheet, including walk‑ups and pairings, and ensure accurate guest fee collection in line with the daily rate.
• Maintain inventory control by checking in merchandise according to Invited procedures; organize and restock merchandise in display and storage areas, ensuring inventory levels of frequently stocked items.
• Process merchandise returns and issue appropriate credits to customers.
• Oversee the outside golf operations and staff, ensuring proper performance and adherence to daily procedures and policies for the staging area, range, golf cart storage, and other areas.
• Manage both inside and outside golf operations, ensuring all staff adhere to established procedures and policies for optimal service delivery.
• Promote the game of golf and the club’s offerings while maintaining professionalism and a high level of service at all times.
• Perform closing duties, ensuring all business functions are completed according to guidelines and procedures.
• Ensure all daily assignments are completed in their designated areas, maintaining orderly and organized workspaces and keeping the entry area neat and presentable.
• Lead the golf operations staff in delivering efficient, friendly service, answering calls promptly, accurately processing charges, and checking in all golfers prior to play.
• Provide assistance to the Head Golf Professional, General Manager, and Tournament Coordinators as needed to support operations and event coordination.

Additional Duties

• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company’s management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

About You (Required)

• A high school diploma, GED, or equivalent.
• A minimum of 2 years of golf operations experience, with basic knowledge of customer service, rules, and equipment.

Preferred

• Proven ability to handle sensitive company and employee information with the utmost confidentiality.
• Consistently demonstrates ethical behavior and adherence to company policies.
• Maintains high standards of professionalism, reliability, and attention to detail in all work responsibilities.

Physical Requirements

• Frequent exposure to extreme temperatures and humidity.
• Sitting, standing, walking, climbing ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.

Primary Tools/Equipment

• Golf clubs & bag (40–50 lbs.)
• Merchandise (5–50 lbs.)
• Computer
• Keyboard
• Pro shop supplies/equipment

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members)

Equal Employment Opportunity Statement

Invited is an Equal Employment Opportunity Employer.

Disclaimer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.