Golf Shop Supervisor: Merch & Member Experience

Invited Clubs; Marvin (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

Invited is seeking a Golf Shop Supervisor to promote the game of golf at the club and ensure the shop operates smoothly on a daily basis. You will oversee outside services, manage inventory, and drive merchandising to meet member and guest expectations.

The role partners with the Golf Operations team to curate a high-quality merchandise selection, maintain an organized, visually appealing shop, and deliver exceptional service for members.

Responsibilities

• Respond to member/guest inquiries, assist with tee time bookings both in person and over the phone, maintaining a friendly, respectful, and professional demeanor at all times, even under pressure.
• Manage the tee sheet, including walk-ups and pairings, and ensure accurate guest fee collection in line with the daily rate.
• Maintain inventory control by checking in merchandise according to Invited procedures. Organize and restock merchandise in display and storage areas, ensuring inventory levels of frequently stocked items (e.g., shirts, socks, gloves, hats, balls). Follow up on special orders and notify customers upon receipt of their items.
• Process merchandise returns and issue appropriate credits to customers.
• Oversee the outside golf operations and staff, ensuring proper performance and adherence to daily procedures and policies for the staging area, range, golf cart storage, and other areas.
• Manage both inside and outside golf operations, ensuring all staff adhere to established procedures and policies for optimal service delivery.
• Promote the game of golf and the club’s offerings while maintaining professionalism and a high level of service at all times.
• Perform closing duties, ensuring all business functions are completed according to guidelines and procedures. Provide necessary training to staff to ensure all operational standards are met.
• Ensure all daily assignments are completed in their designated areas, including maintaining orderly and organized workspaces, stocking the golf shop, and keeping the entry area neat and presentable.
• Lead the golf operations staff in delivering efficient, friendly service, answering calls promptly, accurately processing charges, and checking in all golfers prior to play. Ensure adherence to proper cash handling procedures and operational standards.
• Provide assistance to the Head Golf Professional, General Manager, and Tournament Coordinators as needed to support operations and event coordination.

Job description

Invited is seeking a Golf Shop Supervisor to promote the game of golf at the club and ensure the shop operates smoothly on a daily basis. You will oversee outside services, manage inventory, and drive merchandising to meet member and guest expectations.

The role partners with the Golf Operations team to curate a high-quality merchandise selection, maintain an organized, visually appealing shop, and deliver exceptional service for members.