Golf Shop Concierge & Merch Specialist

Make Golf Your Career; Rancho Mirage (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Make Golf Your Career is seeking a Golf Shop Attendant to promote the game and assist members and guests with merchandise while delivering outstanding service in the pro shop. You will process charges at the register, handle inquiries, manage tee-time bookings, maintain organized displays, and support inventory and daily operations with the pro-shop team to uphold a high standard of guest experience.

This role requires reliability, a positive attitude, and the ability to work weekends and

Qualifications

• Preferred high school diploma, GED, or equivalent.
• Experience in customer service or retail with basic golf knowledge.
• Strong interpersonal and communication skills with members and guests.
• Organizational skills to maintain shop presentation and inventory.
• Ability to work independently and as part of a team with a positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with POS systems and basic cash handling procedures.
• Ability to meet attendance requirements including weekends and holidays.
• Ability to work in exposure to extreme temperatures and humidity.
• Capable of sitting, standing, walking, climbing, lifting up to 100 lbs.

Responsibilities

• Deliver customer service in the pro-shop, welcome golfers, process charges, and check in players before rounds.
• Adhere to cash handling procedures and maintain operational standards.
• Handle member and guest inquiries, manage tee-time bookings in person and by phone.
• Maintain a calm, courteous demeanor to provide a superior customer experience.
• Oversee inventory by checking in merchandise, organizing displays, maintaining stock levels, and handling returns.
• Assist with course operations by marshaling and supporting outside services as needed.
• Support outside golf operations staff to ensure proper daily procedures and policies.
• Execute end-of-day functions following club guidelines and procedures.
• Ensure daily tasks meet club standards, keep work areas tidy, and restock merchandise.
• Provide administrative support to Head Golf Professional, GM, and Tournament Coordinators.
• Assist others as needed and take on tasks assigned by management.
• Follow all policies and maintain professionalism in interactions with members and staff.
• Follow safe working practices and encourage others to do the same.
• Take initiative for personal and professional growth and maintain required certifications.
• Address challenges using available resources and coordinate with regional and corporate teams.
• Attend daily briefings and participate in required activities.

Skills

Customer service

Retail experience

Golf knowledge

Interpersonal skills

Education

High school diploma or GED

Tools

POS system

Job description

Make Golf Your Career is seeking a Golf Shop Attendant to promote the game and assist members and guests with merchandise while delivering outstanding service in the pro shop. You will process charges at the register, handle inquiries, manage tee-time bookings, maintain organized displays, and support inventory and daily operations with the pro-shop team to uphold a high standard of guest experience.

This role requires reliability, a positive attitude, and the ability to work weekends and