Golf Shop Concierge & Fitting Specialist

Pinehurst

Pinehurst, Northern (NC, KY)

Hybrid

USD 17,000 - 22,000

Part time

8 days ago

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Job summary

The Titleist Shop at Padgett Center in Pinehurst, NC seeks an Associate to support daily cellar and golf ball fitting operations, retail transactions, and guest service. You will work with PGA Professionals and Shop leadership to ensure smooth day‑to‑day operations and a welcoming experience for members and resort guests.

This hourly role requires a friendly, detail‑oriented individual with strong customer service, merchandising, and teamwork abilities.

Qualifications

High school diploma or GED; and a minimum of three months related experience; or an equivalent combination of education and experience.

Responsibilities

Display friendliness and helpfulness at all times to Members, Guests and fellow Employee Partners.
Greet members/guests and direct to resort amenities.
Adhere to all Property and Department policies and procedures.
Observe safety and security procedures; report unsafe conditions.
Support guest check‑in, fitting flow, and appointment coordination.
Respond to guest questions and escalation concerns appropriately to leadership.
Maintain a service‑focused Pinehurst Resort standard.
Assist with setup, breakdown, and organization of club and golf ball fitting sessions.
Prepare fitting bays, equipment, and tools for daily use.
Support club repair intake, tracking, and organization.
Ensure fitting and work areas remain clean and guest‑ready.
Assist with retail transactions and customer product inquiries.
Maintain product presentation, displays, and merchandising standards.
Re‑stock merchandise and assist with basic inventory tasks.
Build familiarity with Titleist product lines and fitting concepts.
Assist with scheduling, reservation coordination, and daily task execution.
Utilize in‑house systems such as TrackMan, Golf Genius, and Agilysys Golf/V1 as trained.
Communicate effectively with leadership regarding daily needs or issues.
Answer Golf Operations phone calls professionally.
Assist with tee time bookings, modifications, and general golf inquiries.
Provide accurate information regarding course availability, policies, and daily operations.
Communicate effectively with Golf Operations team to ensure tee sheet alignment.
Support overall golf shop responsibilities consistent with a traditional golf operations attendant role.
Perform other duties as assigned.