Golf Registration Attendant-Titleist Shop at Padgett Center-Full Time

Pinehurst; Pinehurst, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The Titleist Shop at Padgett Center in Pinehurst, NC seeks an Associate to support daily cellar and golf ball fitting operations, retail transactions, and guest service. You will work with PGA Professionals and Shop leadership to ensure smooth day‑to‑day operations and a welcoming experience for members and resort guests.

This hourly role requires a friendly, detail‑oriented individual with strong customer service, merchandising, and teamwork abilities.

Qualifications

• High school diploma or GED; and a minimum of three months related experience; or an equivalent combination of education and experience.

Responsibilities

• Display friendliness and helpfulness at all times to Members, Guests and fellow Employee Partners.
• Greet members/guests and direct to resort amenities.
• Adhere to all Property and Department policies and procedures.
• Observe safety and security procedures; report unsafe conditions.
• Support guest check‑in, fitting flow, and appointment coordination.
• Respond to guest questions and escalation concerns appropriately to leadership.
• Maintain a service‑focused Pinehurst Resort standard.
• Assist with setup, breakdown, and organization of club and golf ball fitting sessions.
• Prepare fitting bays, equipment, and tools for daily use.
• Support club repair intake, tracking, and organization.
• Ensure fitting and work areas remain clean and guest‑ready.
• Assist with retail transactions and customer product inquiries.
• Maintain product presentation, displays, and merchandising standards.
• Re‑stock merchandise and assist with basic inventory tasks.
• Build familiarity with Titleist product lines and fitting concepts.
• Assist with scheduling, reservation coordination, and daily task execution.
• Utilize in‑house systems such as TrackMan, Golf Genius, and Agilysys Golf/V1 as trained.
• Communicate effectively with leadership regarding daily needs or issues.
• Answer Golf Operations phone calls professionally.
• Assist with tee time bookings, modifications, and general golf inquiries.
• Provide accurate information regarding course availability, policies, and daily operations.
• Communicate effectively with Golf Operations team to ensure tee sheet alignment.
• Support overall golf shop responsibilities consistent with a traditional golf operations attendant role.
• Perform other duties as assigned.

Skills

Customer service

Retail sales

Communication

Teamwork

Education

High school diploma or GED

Tools

TrackMan

Golf Genius

Agilysys Golf/V1

Job description

SUMMARY:

The Titleist Shop at Padgett Center Associate supports the daily operations of the Titleist Shop at the Padgett Center by assisting with club and golf ball fitting operations, retail sales, guest service, and shop organization. This hourly position plays a key role in delivering a high‑quality, professional, and welcoming experience for members, resort guests, and the greater golfing community. The associate works closely with PGA Professionals, Fitters, and Shop leadership to ensure smooth day‑to‑day operations and exceptional service standards.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and a minimum of three months related experience; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Display friendliness and helpfulness at all times, to Members, Guests, Visitors, Business Partners and fellow Employee Partners.
• Greet members/guests and direct to resort amenities.

• Adhere to all Property and Department policies and procedures.
• Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions.

• Support guest check‑in, fitting flow, and appointment coordination.
• Respond to guest questions and escalation concerns appropriately to leadership.
• Maintain a service‑focused presence aligned with Pinehurst Resort standards.
• Assist with setup, breakdown, and organization of club and golf ball fitting sessions.
• Prepare fitting bays, equipment, and tools for daily use.
• Support club repair intake, tracking, and organization.
• Ensure fitting and work areas remain clean, organized, and guest‑ready.
• Assist with retail transactions and customer product inquiries.
• Maintain product presentation, displays, and merchandising standards.
• Re‑stock merchandise and assist with basic inventory tasks.
• Build familiarity with Titleist product lines and fitting concepts.
• Assist with scheduling, reservation coordination, and daily task execution.
• Utilize in‑house systems such as TrackMan, Golf Genius, and Agilysys Golf/V1 as trained.
• Communicate effectively with leadership regarding daily needs or issues.

• Answer Golf Operations phone calls in a professional and timely manner.
• Assist with tee time bookings, modifications, and general golf inquiries.
• Provide accurate information regarding course availability, policies, and daily operations.
• Communicate effectively with Golf Operations team to ensure alignment on tee sheet activity and guest needs.
• Support overall golf shop responsibilities consistent with a traditional golf operations attendant role.

• Perform other job duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is required to stand for long periods of time; use hands to finger, handle, or feel; and talk or hear. The individual is required to walk and reach with hands and arms.The employee must frequently lift and/or move up to 50 pounds. The individual must be able to multi-task throughout each shift.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. Fast‑paced, guest‑focused professional setting.