Golf Retail Customer Experience Specialist

PGA TOUR Superstore, Inc; Raleigh, Northern (NC, KY); Hybrid; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore, Inc. is seeking a Customer Service Associate in Raleigh. You will engage customers in the cashier and club desk areas, process returns and promotions, and handle payments securely while providing store information and directing customers to the right teams.

The role emphasizes building lasting customer relationships, delivering world-class service, and contributing to a best-in-class experience. Flexibility for a retail schedule is required.

Qualifications

• Strong listening and interpersonal skills; able to communicate cross-functionally.
• Basic computer skills with Microsoft Office.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High School Diploma or equivalent.
• Retail sales or customer service experience preferred.

Responsibilities

• Engage with customers in cashier area and club desk with world-class service.
• Process returns, exchanges, gift cards, and promotions.
• Handle payments securely following SOP.
• Provide product information and direct customers to store areas or team members.
• Maintain front-end areas in a clean, well merchandised state.
• Assist in staying updated on promotions and store events.
• Support ethical conduct, safety, and compliance across departments.
• Offer feedback to improve the customer experience.

Skills

Communication

Organization

Customer service

Interpersonal skills

MS Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore, Inc. is seeking a Customer Service Associate in Raleigh. You will engage customers in the cashier and club desk areas, process returns and promotions, and handle payments securely while providing store information and directing customers to the right teams.

The role emphasizes building lasting customer relationships, delivering world-class service, and contributing to a best-in-class experience. Flexibility for a retail schedule is required.