Golf Pro Shop Guest Experience Specialist

Grand-Traverse-Resort-and-Spa; Acme (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Grand Traverse Resort and Spa in Acme, MI seeks a friendly front desk pro shop associate to check in golfers, answer calls, and manage tee times. You will assist with retail sales, handle cash and card transactions, and coordinate with maintenance and staff to ensure smooth service.

Experience in customer service and basic Excel is helpful; flexibility to work early to late shifts is required, including weekends. Join a resort team that values guest satisfaction and teamwork.

Qualifications

• Previous knowledge of golf course operations and etiquette preferred.
• Customer service and cashier experience helpful.
• Good knowledge of using a computer; Excel experience is beneficial.

Responsibilities

• Check in golfers at the Pro Shop using EZ Links.
• Handle cash, credit cards, room charges, and member charges.
• Answer phones and book tee times accurately.

Skills

Customer service

Cash handling

Phone etiquette

Team communication

Education

High school diploma or equivalent

Tools

EZ Links

Abacus 21

Excel

Job description

Grand Traverse Resort and Spa in Acme, MI seeks a friendly front desk pro shop associate to check in golfers, answer calls, and manage tee times. You will assist with retail sales, handle cash and card transactions, and coordinate with maintenance and staff to ensure smooth service.

Experience in customer service and basic Excel is helpful; flexibility to work early to late shifts is required, including weekends. Join a resort team that values guest satisfaction and teamwork.