Golf Pro Shop Leader: Retail, Tee Sheet & Events

Shanty Creek Ski and Golf Resort LLC; Kearney Township (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Shanty Creek Resorts is seeking a Pro Shop Manager to oversee the golf shop operations, staffing, and guest experiences at our Bellaire, Michigan property. You will lead daily golf flow, merchandising, and retail performance while coordinating with golf leadership to maximize revenue and guest satisfaction.

The role requires strong leadership, organizational, and customer service skills, with responsibility for supervising staff, inventory, and tee sheet strategy in a fast-paced resort

Qualifications

• Previous experience managing a golf shop, retail operation, hospitality operation, or similar business unit.
• Demonstrated leadership experience, including responsibility for supervising and developing employees.
• Strong understanding of tee sheet management and daily golf operations.
• Strong organizational, communication, and customer service skills.
• Ability to effectively manage multiple operational priorities in a fast-paced environment.

Responsibilities

• Manage all aspects of Pro Shop operations, including retail performance, inventory control, merchandising, staffing, and financial results.
• Manage tee sheet strategy, pacing, and daily golf flow to maximize utilization and revenue.
• Monitor operational performance and identify opportunities to improve efficiency, service, and profitability.
• Develop and implement strategies that support revenue growth and overall golf operations.
• Coordinate with other Shanty Creek golf operations to support consistency and an exceptional resort-wide golf experience.
• Train, schedule, coach, and lead Pro Shop staff.
• Directly manage the Assistant Manager, when applicable, while delegating responsibilities and empowering appropriate decision-making.
• Oversee players assistants, cashiers, lot attendants, and other assigned golf operations employees to ensure consistent service and operational standards.
• Establish clear expectations and maintain accountability for individual and team performance.
• Foster a positive work environment focused on teamwork, ownership, communication, and guest service.
• Manage inventory, purchasing, product selection, and stock levels.
• Develop and execute merchandising strategies that enhance the guest experience and drive retail sales.
• Monitor sales trends and retail performance and adjust strategies as appropriate.
• Maintain an organized, professional, and visually appealing Pro Shop environment.
• Oversee daily opening and closing procedures and ensure operational standards are consistently followed.
• Address and resolve guest concerns in a timely and professional manner.
• Coordinate with golf operations staff to maintain effective course flow and provide a positive overall golf experience.
• Support consistent service standards across Shanty Creek golf operations.
• Coordinate and execute golf outings, leagues, tournaments, and special events.
• Partner with golf leadership on promotions, programs, and initiatives designed to increase participation and revenue.
• Ensure appropriate staffing, communication, and operational preparation for golf events.

Skills

Leadership

Team development

Tee sheet management

Retail operations

Customer service

Staff scheduling

Inventory management

Merchandising

Communication

Job description

Shanty Creek Resorts is seeking a Pro Shop Manager to oversee the golf shop operations, staffing, and guest experiences at our Bellaire, Michigan property. You will lead daily golf flow, merchandising, and retail performance while coordinating with golf leadership to maximize revenue and guest satisfaction.

The role requires strong leadership, organizational, and customer service skills, with responsibility for supervising staff, inventory, and tee sheet strategy in a fast-paced resort