Golf Experience Lead

Five Iron Golf; Philadelphia (Philadelphia County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Meals while working

Job summary

Five Iron Golf is seeking a Golf Experience Lead to guide our Golf Experience Team and ensure guest satisfaction by highlighting golf and Five Iron offerings. You will oversee pre-visit, onsite, and post-visit interactions while driving sales and engagement across leagues, memberships, and simulator technology.

The role requires strong leadership, excellent communication, and the ability to work evenings, weekends, and holidays in a fast-paced venue environment.

Qualifications

• Proven leadership with ability to motivate a team.
• Strong guest-service mindset and hospitality focus.
• Excellent communication and interpersonal skills.
• Able to upsell products and services to guests.
• Strong time management in a fast-paced environment.

Responsibilities

• Manage with and through associates to deliver an exceptional guest experience across pre-visit, onsite, and post-visit interactions.
• Acquire and maintain knowledge of products, services, technology, lessons, leagues, memberships, and FIB offerings to confidently upsell.
• Be the in-house expert on golf simulator technology and connect guests with leagues, memberships, swing evaluations, and fittings.
• Oversee sales, execution, and management of leagues and tournaments throughout Fall, Winter, and Summer.
• Build community relationships and foster guest loyalty to encourage repeat business.

Skills

Leadership

Guest service

Communication

Upselling

Time management

Job description

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Golf Experience Lead is responsible for leading the Golf Experience Team in guiding our guests through their Five Iron Golf experience, ensuring guest satisfaction and engagement by highlighting all the fun that golf and Five Iron have to offer.

Responsibilities Include, But Are Not Limited To, The Following

• Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Serve as the in-house expert on our golf simulator technology, using your expertise to ensure guests have the best possible experience, while connecting guests with other offerings such as leagues, memberships, swing evaluations, and club fittings.
• Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Handle essential administrative tasks related to sales transactions and customer service inquiries.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age
• Assist with closing duties as needed
• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment and collaborate effectively with a team.
• Availability to be present in the space on evenings, weekends, and holidays.
• Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Benefits (*applies only to full-time employees)

• Health, Dental, and Vision insurance*
• Short-Term Disability*
• Acident and Critical Illness Insurance*
• 401(k) *
• Meals while working are included for free

Pay: $24.00 / Hour + Commissions (60k-65k expected total compensation)

Job Type: Non exempt, Full Time

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.