Golf Club Services Specialist - Repairs & Service

PGA TOUR Superstore; Cupertino (CA); Sur place; USD 25 000 - 29 000; Plein temps

Résumé du poste

PGA TOUR Superstore is hiring a Club Services Associate in Cupertino, CA. You will execute all Club Services (re-gripping, re-shafting, loft/lie measurements) and front-end operations, while maintaining premier store presentation and supporting inventory management.

Expect a dynamic retail environment with a strong focus on customer experience. You will diagnose club issues, communicate options and timelines, and assist with promotions and service orders.

Qualifications

• Communication skills, including listening and written ability.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to organize multiple priorities and meet deadlines.
• High School Diploma or equivalent.
• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods and lift a 30 lb box.
• Flexible availability including nights, weekends, and holidays.
• Ability to learn business processes quickly and take initiative.

Responsabilités

• Engage with customers and deliver world-class service.
• Perform Club Services such as re-gripping, re-shafting, loft and lie measurements/adjustments.
• Handle front-end operations like returns, exchanges, gift cards, and promotions.
• Maintain premier merchandise presentation to drive sales and customer experience.
• Ensure Club Services and front-end areas are maintained and operational.
• Communicate repair options, costs, and timelines clearly to customers.
• Document repair orders and track progress for inventory management.
• Stay informed about merchandising promotions and events.

Connaissances

Communication

Microsoft Office

Organization

Accountability

Customer service

Formation

High School Diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

PGA TOUR Superstore is hiring a Club Services Associate in Cupertino, CA. You will execute all Club Services (re-gripping, re-shafting, loft/lie measurements) and front-end operations, while maintaining premier store presentation and supporting inventory management.

Expect a dynamic retail environment with a strong focus on customer experience. You will diagnose club issues, communicate options and timelines, and assist with promotions and service orders.