Golf Club Services & Customer Experience Specialist

PGA Tour; Raleigh (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is seeking an enthusiastic Club Services Associate to perform re-gripping, re-shafting, loft and lie adjustments, and front-end duties while delivering exceptional customer service in Raleigh, NC.

You will diagnose club issues, explain repair options, and document work orders to support inventory accuracy, ensuring safety and ethical conduct across all store areas. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High School Diploma or equivalent.
• 2+ years in retail materials handling or club repair preferred.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 30 lbs.
• Flexibility for nights, weekends, and holidays.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Skills

Communication

Organization

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking an enthusiastic Club Services Associate to perform re-gripping, re-shafting, loft and lie adjustments, and front-end duties while delivering exceptional customer service in Raleigh, NC.

You will diagnose club issues, explain repair options, and document work orders to support inventory accuracy, ensuring safety and ethical conduct across all store areas. Flexibility for evenings, weekends, and holidays is required.