Golf Club Repair & Service Specialist

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Natick (MA); On-site; USD 31,000 - 35,000; Full time

Job summary

PGA TOUR Superstore is seeking a Club Services Associate in Natick, MA to execute club repair services and front-end operations while maintaining premier presentation. You will assess club issues, communicate repair options and timelines, and support inventory management.

The role requires strong customer service, flexibility with schedule, and the ability to lift 30 lb. Equipped with a High School Diploma or equivalent and 2+ years in retail or club repair, you will work with a team to ensure

Qualifications

• Strong listening and interpersonal skills with clear communication.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Organize multiple priorities to meet deadlines and objectives.
• High School Diploma or equivalent.
• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods, climb a ladder, move around the store, and lift up to 30 lb.
• Schedule flexibility including nights, weekends, and holidays.
• Business acumen with a proactive drive for results.

Responsibilities

• Engage with every Customer and provide world-class service.
• Build lasting relationships to encourage repeat visits.
• Perform Club Services like re-gripping, re-shafting, loft and lie adjustments.
• Handle front-end operations: returns, exchanges, gifts cards, and promotions.
• Maintain premier merchandise presentation to drive sales and better customer experience.
• Keep Club Services Desk and surrounding areas clean and well-organized.
• Communicate repair options, costs, and timelines to customers.
• Document repair orders and track progress for accurate records.

Skills

Communication

Organization

Customer service

Self-management

Accountability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a Club Services Associate in Natick, MA to execute club repair services and front-end operations while maintaining premier presentation. You will assess club issues, communicate repair options and timelines, and support inventory management.

The role requires strong customer service, flexibility with schedule, and the ability to lift 30 lb. Equipped with a High School Diploma or equivalent and 2+ years in retail or club repair, you will work with a team to ensure